General Manager

General Manager - Hotel Valet Operations

Join to apply for the General Manager - Hotel Valet Operations role at VPNE .

The role of the Valet & Parking General Manager is to oversee and manage the hotel valet operation, parking, and lot services by providing exceptional guest service and maintaining an environment of safety and risk prevention. Using top-notch customer service skills, professionalism, and leading by example, the General Manager will create an atmosphere that caters to the varying needs of hotel guests and visitors through effective team leadership and management. The General Manager will effectively communicate and execute VPNE policies, procedures, and brand standards to optimize service and revenue while fostering trustworthy client relationships.

Responsibilities

• Be a business leader through demonstration of professionalism and integrity.
• Work directly with the hotel client to set strategic plans to ensure each operation runs smoothly.
• Effectively direct, train, and manage location staff, including training and development in a luxury environment.
• Drive and maintain top-level service standards for a luxury hotel.
• Perform financial management, maintain revenue control, and manage profit & loss statements for the location.
• Oversee payroll, staffing, hours/OT, and budget proactively.
• Understand and support key performance indicators for VPNE.
• Handle all team member relations issues in-house, using People/HR as a resource when appropriate.
• Build a dependable team through recruitment, hiring, and training in collaboration with Talent Acquisition and onsite management.
• Ensure safety and risk prevention.
• Mentor team members through ongoing coaching and training, fostering a promotion-from-within culture.
• Lead a positive and supportive culture to encourage growth opportunities for team members.
• Enforce VPNE policies across all locations.

Educational and Experience Requirements

• Bachelor’s degree in hospitality, business administration, or related field preferred, or equivalent work experience.
• 5+ years of progressive responsibility with proven leadership experience.
• Hotel experience required; luxury hotel, 5 diamond/star rating experience preferred.
• 2+ years of account management and client retention experience.
• Strong organizational and training skills.
• Ability to read, write, and verbally communicate in English.
• At least 18 years of age.
• Valid Driver’s License in the state of residency.
• Ability to pass criminal background and RMV checks.
• Organizational skills and flexible schedule, including nights, weekends, and holidays.

Benefits

• Paid weekly
• Medical, Dental, Vision
• 401K with match
• Education Reimbursement
• Growth & Promotion Opportunities
• Discount programs
• Short-term disability
• Accident insurance
• Life insurance

VPNE Parking and Aloha Solutions is a family-owned, rapidly growing company headquartered in the Greater Boston Area, supporting prestigious clients in healthcare, commercial property, finance, and hospitality sectors. We promote growth from within and uphold our family values, fostering a friendly, proactive team dedicated to building our brands and industry leadership.