Boston PM Assistant Store Manager (Boston)

Lil Sweet Treat Boston PM Assistant Store Manager Boston, MA·Full time Company website Apply for Boston PM Assistant Store Manager

Assistant Store Manager of a fast paced, fun environment.

Description

As ASM, you will support the Store Manager in overseeing daily store operations to ensure exceptional customer service, efficient store processes, and the achievement of sales targets. You will play a crucial role in team leadership, inventory management, staff training, and store maintenance. The ideal candidate will be a highly motivated, organized, and customer-focused individual with leadership experience in a retail environment.

Key Responsibilities:

Customer Service

• Ensure high-quality customer service by training, guiding, and supporting store associates.
• Address customer complaints and resolve issues to maintain customer satisfaction.
• Promote a customer-first attitude throughout the team.
• Assist the Store Manager in managing daily store operations, ensuring staff are trained and scheduled appropriately.
• Lead by example, providing coaching and mentorship to store associates.
• Support in onboarding and training new staff members.
• Assist in performance reviews and support employee development plans.
• Ensure the store meets or exceeds key performance indicators (KPIs).
• Assist in driving sales initiatives, promotions, and marketing campaigns.

Inventory and Merchandising

• Assist in managing inventory levels, ensuring stock is replenished and organized.
• Conduct regular stock checks and maintain inventory accuracy.
• Ensure that store displays are attractive, well-maintained, and aligned with brand standards.

Store Operations

• Ensure the store complies with company policies, procedures, and safety standards.
• Maintain store cleanliness, organization, and safety standards.
• Assist in opening and closing the store, including cash handling, securing the premises, and checking for compliance with operational procedures.
• Manage cash register operations, including processing transactions, returns, and refunds.

Qualifications:

Experience

• Previous experience in retail management or a supervisory role is preferred.
• Experience in customer service, team leadership, and sales is essential.

Skills

• Strong leadership and communication skills.
• Ability to motivate, coach, and develop staff.
• Excellent problem-solving and conflict resolution skills.

Requirements

• MUST BE AVAILABLE FOR EVENING SHIFTS, 5PM-11:30PM.
• Ability to stand for long periods and lift up to 30 lbs.
• Ability to work flexible hours, weekends, and holidays.