Senior Director, Commercial Operations (Boston)

About Zevra Therapeutics, Inc.

We are a rare disease therapeutics company leading with science to make life-changing therapeutics available to patients with significant unmet needs. We involve key thought leaders, physicians, patients, care partners, and advocacy groups in all of our clinical and regulatory development strategies.

With a keen understanding that drug development often requires creative solutions, we have the insight and expertise to forge new pathways to success that others have missed. By following the data without bias, our transparent narratives and common-sense perspective have successfully overcome complex development challenges to make much-needed therapies available to patients.

Nimble and dauntless, we push boundaries beyond what is thought to be possible and advance new therapies that have the potential to bring meaningful improvement to patients’ lives.

About the role

The Senior Director, Commercial Operations works cross-functionally to identify and implement best practices, methodologies and processes to achieve commercial and operational excellence. This role will be responsible for the operational build, development and maintenance of commercial systems, forecasting, policies and governance documents to support both the launch and commercialization of Zevra’s products. This will include automation of weekly performance reports and insights. The role will also be responsible for sales force incentive compensation, working closely with sales leadership. Additionally, in partnership with IT, they will identify, develop and deploy enterprise functions and platform technology solutions to maximize operational effectiveness, patient level and performance data, and working closely with third party vendors such as CRM providers and data aggregators.

What you'll do

Forecasting:

• Work closely with Commercial and Finance to build, analyze and communicate Commercial program budgets to ensure accurate forecasting reporting
• Responsible for developing and reporting Olpruva daily/weekly revenue process with Finance
• Collaborate with Finance to develop and support the monthly/quarterly revenue forecasting process

Business Intelligence and Analytics:

• Collaborate with Commercial stakeholders to design, deliver and maintain technology solutions that align to Commercial’s business strategic direction
• Work with cross-functional team members to identify and prioritize actionable, high-impact insights across a variety of core business areas including Sales, Medical Affairs, Marketing, Finance, Market Access, Patient Services and IT
• Research, design, implement, and validate cutting-edge dashboards to analyze diverse sources of data to achieve targeted outcomes
• Institute processes for data and reporting governance of ad-hoc field-based inquiries from the Executive Leadership Team and other Commercial functions

Field Operations:

• Design, develop, implement and lead the company's customer management system (CRM) with input from Commercial, IT, Quality and Finance
• Strategic and tactical planning for field teams including management of vehicle allowance, incentive compensation design and administration, data management, reporting, and CRM management
• Lead data inquiry and data stewardship efforts in support of field-based teams
• Collaborate with Manufacturing, Supply Chain, Quality, and Program Management to ensure integration of manufacturing to distribution
• Coordinate with Market Access to achieve Commercial objectives related to Gross-to-Net calculations, Inventory Management, Chargebacks, and Product Returns

Additional Responsibilities:

• Collaborate with IT to develop Zevra’s enterprise data strategy
• Any and all other responsibilities as requested by the CCO

Qualifications

• A minimum of 10 years of pharmaceutical/biotech industry experience
• Bachelor’s degree or equivalent experience in Commercial Operations, Business Intelligence, Data Management or Analytics
• Good verbal and written communication with solid organizational, time management, and project management skills
• Experience in rare disease products desirable
• Ability to work on site
• Finally, the candidate will need to embrace our ethos and principles
• Success Factors:
• Strong personal leadership skills to drive performance and support corporate objectives
• Ability to work collaboratively and effectively with others
• Ability to work under pressure and meet deadlines
• Strong analytical and communication skills
• Well organized and detail oriented
• Creativity and resilience in problem solving
• Relentless hands-on drive to implement and accomplish performance goals
• Effective management of vendor partners to ensure project scope is achieved within defined budget
• Ability to independently research, design, and implement platform technology solutions