General Manager (HC) (New York)

Overview

Company Overview: Essen Health Care is a growing community healthcare network that provides high quality, compassionate, and accessible medical care to some of the most vulnerable and under-served residents of New York State. Guided by a ‘population health’ model of care, Essen has five integrated clinical divisions offering services in primary & specialty offices, urgent care centers, and nursing homes, as well as house calls for home bound patients; all clinical services are also offered via telehealth. Our Care Management division supports patient-centered care through care coordination, complex care management and helping address health-related social needs.

Founded in 1999, Essen provides care in all five boroughs of New York City, with a primary focus in the Bronx.

Job Summary

Job Title: General Manager (Remote Patient Monitoring)– House Calls Services

The General Manager (GM) for Remote Patient Monitoring (RPM) Services will be responsible for overseeing and managing the overall operations of the company's remote patient monitoring program. This includes supervising staff, ensuring patient engagement and satisfaction, optimizing financial performance, and ensuring compliance with relevant healthcare regulations. The GM will collaborate closely with medical teams, administrative staff, technology partners, and external stakeholders to ensure the effective delivery of RPM services to patients at home.

Responsibilities

Key Responsibilities:

1. Leadership & Team Management:
   Lead and manage a diverse team of care coordinators, administrative staff, and support personnel.
   Provide training and professional development opportunities to ensure high levels of performance and adherence to best practices.
   Conduct regular performance reviews, provide feedback, and foster a collaborative and motivating team environment.
   Develop recruitment and retention strategies to build and maintain a high-quality team of healthcare professionals.
2. Operations & Service Delivery:
   Oversee the daily operations of remote patient monitoring services, ensuring seamless integration between patients, healthcare providers, and technology platforms.
   Develop and implement strategies to improve operational efficiency and service quality.
   Manage logistics, including device distribution, patient onboarding, and technical support coordination.
   Work closely with healthcare providers to ensure effective communication and care coordination for patients using RPM services.
3. Financial Management:
   Develop and manage budgets, ensuring cost-effectiveness while maintaining high-quality service.
   Monitor and analyze financial performance, identifying areas for improvement and implementing corrective actions as needed.
   Oversee billing, insurance claims, and revenue cycles, ensuring compliance with payment protocols and regulations.
4. Compliance & Quality Assurance:
   Ensure all RPM services comply with local, state, and federal healthcare regulations, including HIPAA, patient confidentiality, and safety standards.
   Regularly review and update policies and procedures to ensure compliance with the latest healthcare laws and guidelines.
   Implement quality control processes to maintain high levels of patient satisfaction and service standards.
5. Patient and Client Relations:
   Build and maintain positive relationships with patients, families, and external partners.
   Address and resolve any patient or client concerns, ensuring issues are resolved promptly and satisfactorily.
   Continuously monitor patient feedback and implement improvements to enhance the RPM experience.
6. Strategic Planning and Business Development:
   Collaborate with senior management to develop long-term strategies and goals for the house calls service.
   Analyze market trends and opportunities to expand services or improve current offers.
   Establish partnerships with healthcare providers, insurance companies, and technology vendors to strengthen the RPM network.
7. Reporting and Analysis:
   Prepare and present regular performance reports to senior management, highlighting key performance indicators, challenges, and successes.
   Use data analysis to inform decisions related to operational improvements, staffing, and patient care.

Qualifications

Qualifications:

• Education : Bachelor’s degree in healthcare administration, business management, or a related field (Master’s preferred).
• Experience :
  • Minimum of 5-7 years of experience in healthcare management, with at least 3 years in a leadership position.
  • Experience in home healthcare, clinical settings, or similar industries is a plus.
  • Strong understanding of healthcare regulations and compliance requirements.
• Skills :
  • Exceptional leadership, communication, and interpersonal skills.
  • Strong organizational, problem-solving, and multitasking abilities.
  • Proficient in budget management, financial reporting, and operational oversight.
  • Knowledge of electronic health records (EHR) and healthcare management software.

Key Competencies:

• Strong leadership and decision-making skills.
• Ability to work under pressure and manage multiple priorities.
• Excellent interpersonal skills and the ability to engage effectively with patients, staff, and external partners.
• Deep understanding of healthcare service operations and regulatory frameworks.
• Ability to adapt to changing needs and find innovative solutions to challenges.

Work Environment:

• Location : Primarily office-based, with occasional visits to patient homes or healthcare facilities.
• Travel : Some travel may be required to oversee operations in different locations or attend meetings with external partners.

Equal Opportunity Employer

ESSEN HEALTH CARE IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER

Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.