Chief Technology Officer (San Francisco)

CHIEF TECHNOLOGY OFFICER

Information Technology

Classification: Level 6 / Class 6340 / Full Time (on-site) / Exempt / Non-Represented

Hiring Salary: $160,000-$185,000, Commensurate with experience

THE ROLE

The Chief Technology Officer is responsible for providing vision, leadership, planning and management for the reporting, development, acquisition, implementation and support of information systems. This role oversees the management of IT and educational technology staff, manages budget preparation, manages long- and short-term planning of academic technology initiatives, computing upgrades, and other infrastructure to ensure efficient and effective operations for students, faculty, and staff as it relates to technology services. Areas of responsibility will include, but will not necessarily be limited to, computer technology services and support, academic technology, enterprise applications, information security, and enterprise technology planning.

RESPONSIBILITIES

ESSENTIAL DUTIES

• Develop information technology policies that encompass a broad range of issues with direct impact on faculty, students, and College staff.

• Analyze user support statistics, annual technology audits, and other data to implement appropriate measures and ensure delivery of quality client services. Consults with upper-level administrators on a regular basis in setting strategic goals and fostering improvements.

• Direct the evaluation of various hardware, software, infrastructure, equipment needs, and service resources to identify strengths, weaknesses, and potential benefits fit for the College.

• Develop and implement policies and procedures related to information systems hardware and software acquisitions, programming standards, communications, and other support projects.

• Develop and maintain documentation, including but not limited to service level agreements, white papers for applications/services, schematics, and user guides.

• Maintain, audit, and continuously improve security management for the College's computer systems and networks, including software, hardware, and telecommunications.

• Collaborate with College leadership and/or Board for planning the College's future technological needs and strategies, as an integral element of the College's institutional planning process.

• Develop, recommend, and administer information technology policies and procedures, audit information system use for compliance, and ensure that all necessary College reporting is completed in a timely manner.

• Establish and evaluate performance standards for the College's information technology services.

BUDGET AND FINANCIAL MANAGEMENT

• ****Evaluate the current use of existing technologies and partnerships with campus entities, as well as the potential use of emerging technologies to streamline and standardize operations.
• Assist in the strategic direction for capital and operating budget for the Information Technology department including participating in construction planning and supervising technology-related areas of new construction and renovation projects; communicate with vendors, clients, management, and technology staff.
• Lead vendor contract negotiations for new hardware and software purchases/leases by the College.
• In collaboration with the Purchasing Department, manage IT assets, processes and plans; monitor and record software license and/or hardware assets to ensure compliance with vendor contracts. Provide vision in development of procurement strategies to optimize technology spending across the organization; develop and implement procedures for tracking IT assets.

NETWORK AND HELPDESK OPERATIONS

• ****Maintain network operations, on-premise and cloud data centers, and network closets; oversee configuration, maintenance, and installation of client and server network environment for upgrading and maintaining network for short- and long-term needs.

• Ensure security management for the physical networks of the College.

• Direct the planning and performance of network and system availability in coordination with CENIC, including overseeing network architecture to provide redundant systems in key areas, routine backups, and archival files stored on the network to assist in recovery efforts across a multi-server environment, including IP address schemes, DNS, DHCP, etc. Maintain the campus firewall and server integration and management.

• Collaborate with the Purchasing Department on the capital assets program, ensuring inventory accuracy and records of physical computing assets including, but not limited to, kiosk computers, faculty, and staff workstations as well as other equipment and components.

• Oversee the planning, installation, testing and maintenance of the College's endpoint equipment/products; organize and execute ITS end point equipment deployment.

• Direct networking and personal computer operations by directing the College staff, applying technical know-how or utilizing contracted technical assistance.

• Provide leadership in networking and personal computer technology to assist the College in achieving the goals identified in its strategic plan. Meet with users to determine the quality of service of technology implementation and make necessary adjustments to accommodate their needs.

• Communicate with other departments to report and resolve software, hardware and operations problems.

• Establish and document general schedules and priorities for system maintenance, updates, and other routine processes.

SUPERVISORY RESPONSIBILITIES

• ****Provide direct supervision to the IT and educational technology department staff. Leads the overall direction, coordination, and evaluation of these units. Carry out supervisory responsibilities in accordance with the College's policies and applicable laws.
• Manage recruitment and training of employees; oversee planning, assigning, and directing of work; lead performance management and discipline; and addresses concerns of the department staff.
• Form and guide technology advisory committees and user groups to identify the needs and resources of the College. Ensure that technology resources are used effectively and efficiently.
• Develop and manage the information systems department's operating budget and associated capital budgets in consultation with College staff.
• Develop and manage individualized training plans for all assigned department personnel.

REQUIREMENTS
EDUCATION & EXPERIENCE

• Bachelor's degree in Computer Science, Information Technology, Interactive Multimedia or a related field from a regionally or nationally accredited institution recognized by the U.S. Department of Education or the Council for Higher Education. Master's degree is also a plus. An equivalent combination of education and experience may be considered.
• Minimum 7 years of supervisory and management experience (including specifically in IT), including demonstrated technology leadership experience in planning, managing and operating computer networks, knowledge of VLANs and Active Directory experience.
• Knowledge of and experience with systems management for Windows and Linux, federated authentication (ADFS, Shibboleth), VOIP, network and firewall administration.
• Experience with technologies used in higher education preferred.
• Experience in IT leadership in a law school is strongly preferred.

PREFERRED / BONUS SKILLS

• Proven experience in IT leadership, preferably within an academic environment.
• Technical knowledge and analytical skills to identify complex system issues and coordinate an effective resolution.
• Demonstrated ability in project management, including forming collaborative relationships to accomplish goals.
• Strong knowledge of IT infrastructure, cloud services, and security best practices.
• Experience in application development and management, including web and mobile platforms.
• Familiarity with data management systems and analytics tools.
• Excellent problem-solving skills and the ability to manage multiple projects simultaneously.
• Strong communication and interpersonal skills, with a focus on collaboration and customer service.
• Demonstrated ability to work cooperatively and collaboratively with College faculty, staff, administration, and governing boards.
• Demonstrated skill in budget preparation and management.

BENEFITS

Health and Welfare Benefits

• Comprehensive medical insurance coverage
• Flexible Spending Accounts for transportation-related, healthcare and dependent care expenses
• Employee Assistance Program

For your Financial Future

• Life Insurance, Disability Insurance, and Legal Insurance
• Deferred Compensation Plans/Pre-tax Retirement Savings Programs

For your Work/Life Balance

• Fifteen paid holidays per year
• Generous vacation and sick leave
• Commuter Benefits Program

THE HIRING PROCESS

This position has been designated as “sensitive” and requires a pre-employment background check.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact Human Resourc