Director of Sales Operations (Boston)

Do you have experience scaling Sales Operations across B2B organizations and leading high-performing teams? Can you bring structure, drive process improvements, and make a measurable impact across the full revenue operations function?

If this sounds like you and you are driven by purpose, join the SOPHiA GENETICS Sales Operations team as our newDirector of Sales Operations ,and enable us to make a positive impact on the outcomes for cancer and rare disease patients worldwide.

This is a hybrid opportunity, requiring 2-3 days onsite at our corporate office in Boston, MA.

Our Mission

We believe there is a smarter, more data-driven way to make decisions in healthcare and our cloud-native AI powered SOPHiA DDM Platform makes that vision a reality on a daily basis. You will have direct input to our mission to democratize data-driven medicine for the ultimate benefit of cancer and rare disease patients across the globe.

Your Mission

As our Director of Sales Operations , you will play a pivotal role in driving revenue growth by leading the strategy, optimization, and execution of our revenue-related tools, processes, and analytics. Partnering closely with Sales, Marketing, Customer Success, and Finance teams, you will ensure seamless operational alignment and empower data-driven decision-making across the entire revenue funnel. You will spearhead the design and implementation of scalable systems and insights that enhance go-to-market efficiency, foster cross-functional collaboration, and accelerate predictable, sustainable growth.

The vale you bring

Drive GTM Strategy & Planning:

• Partner with CRO, Marketing, and Customer Success leadership to shape go-to-market strategy.
• Support annual planning, forecasting, territory design, and headcount modeling to drive scalable growth.

Optimize Revenue Operations & Processes:

• Design and continuously improve end-to-end revenue processes, lead management, sales forecasting, and customer lifecycle workflows.

• Align cross-functional teams through shared KPIs and streamlined processes to eliminate silos and inefficiencies.

Lead Sales Performance & Analytics:

• Own revenue analytics, reporting, and performance metrics (e.g., CAC, CLTV, churn, conversion rates).

• Build dashboards and business reviews that drive data-driven decisions.

• Monitor accuracy and distribution of reports and ensure visibility across the organization.

Own & Evolve GTM Systems & Tools:

• Manage the full GTM tech stack (e.g., Salesforce, HubSpot/Marketo, Looker/Tableau).

• Ensure data integrity, drive system integrations, and implement best practices in tool deployment and analytics.

Enable Sales Success & Process Excellence:

• Lead pipeline hygiene and sales process improvement initiatives.

• Provide efficient support for tender management.

• Deliver accurate insights on sales performance, usage, churn, and lost business opportunities.

Build & Lead a High-Performing Team:

• Foster a creative, collaborative workspace.

• Manage team capacity planning, hiring, onboarding, and training.

• Mentor team members to support professional growth and ensure high-quality service delivery.

• Advanced degree in business or related field (Master's degree, PhD or MBD would be a plus)

• 8+ years' experience in sales, customer support or similar role

• 5+ years in people management

• Proven experience in tender management

• Excellent communication and active listening skills

• Ability to build strong relationships with customers (including KOLs and decision-makers) and internal stakeholders

• Strong customer-centric mindset with a focus on trust and loyalty

• Highly organized with strong time management and prioritization skills

• Self-motivated, ambitious, and passionate with a positive work ethic

• Strong analytical and problem-solving skills; able to perform under pressure

You will be joining an organization with the patient at the heart of every decision and action, driven by purpose as we pursue exponential growth.

Business recognition and accolades include:

• World's most innovative companies (Top 10)
• World's smartest companies (Top 50)
• 100 Best Places to Work in Boston(2022-2025)
• Top 10 European Tech Startup
• Top 10 European biotechs startup to watch
• Top 25 East-Coast Biotech to watch

Our US benefits package is comprehensive, but varies internationally in-line with local standards and laws. You can discuss a full breakdown with us, but as a brief overview:

• Outstanding Medical (with Telemedicine), Dental, and Vision Plan with 90% employer contributions, including $0 deductible plans options.
• Life and AD&D company provided
• Company 4% match 401K contributions
• Company-paid Short and long-term disability insurance
• 20 Days PTO (Increases with tenure), 5 sick days and 13 Public holidays recognised
• FSA commuter benefits
• Supplemental employee insurance options are available for Accident, Critical Illness, Hospital and Legal
• Voluntary Pet Insurance and Auto and Home options
• Employer Assistance Program free for all employees

Our DNA

Like the strands of DNA itself, SOPHiA GENETICS and the team are deeply interconnected and reliant on each other to deliver. There are common threads across the team. Things that bind us together. Those things are Relentless Curious; Resilient & Nimble and Fearlessly Adventurous

Our Virtues

At SOPHiA GENETICS we established our 7 Virtues to clarify how our principles show up each day through action. We Decide; We Do; We Collaborate; We Innovate; We Empower; We Adapt and We Learn.

At the centre of our Virtues is our Mantra, We Care, which provides a constant reminder of the compassionate, benevolent, and hopeful nature of our mission and how it should be threaded through each of our Virtues and everything we do. Learn more about our DNA and Virtues on our Careers portal

The process

We use the power of AI to help our partners make decisions. If you’re utilizing AI in your search and application process, why not use some of these prompts:

• ‘What impact can I expect to have on the world by working at SOPHiA GENETICS?’
• ‘I have an interview with SOPHiA GENETICS. What should I know before I meet with them?’
• ‘I am a *job title* - What can SOPHiA GENETICS offer my career?’

Apply now with your CV and any supporting information.

Suitably qualified candidates will be invited through an interview and screening process where you will speak with members of our Talent Acquisition Team, the hiring leader alongside key colleagues and stakeholders from across the business.If you need additional support for accessibility, please contact our TA team for assistance.

We appreciate the value external partners can bring, but we operate a direct-hiring model and we are not looking to utilize agency support at this time. All hiring is controlled by Talent Acquisition, potential partners should liaise through TA and not our hiring teams please.

Location: Boston, MA (2-3 days in office)

Start Date: ASAP

Contract: Full-Time