Chief of Staff of Research Services (Honolulu)

FINN Partners’ Honolulu office is looking for a Chief of Staff of Research Services to lead their Research team. This role plays a key role in managing staff development, efficiency, and productivity; growing client relationships; and bringing in new business. This position oversees the development and execution of qualitative and quantitative research programs to uncover strategic business insights for clients in a wide variety of industries.

To be considered for this role you will need to be located in Honolulu. You will be expected to be in the office at least 4 days a week and may occasionally be required to work during evenings and weekends, as well as overnight travel.
As the Chief of Staff you will have the opportunity to:

• Provide day-to-day counsel and leadership to a staff of 7-8 research generalists and specialists, including a Call Center manager who oversees a team of 10-12 part-time research interviewers.
• Foster a culture of innovation, collaboration, and accountability within the Research team.
• Identify operational improvements/efficiencies and opportunities to mentor and motivate staff and maintain a positive work environment.
• Provide strategic counsel to clients and internal stakeholders.
• Connect Research to other parts of the company through strong cross-functional collaboration.
• Identify and secure new business opportunities for the Research team and company, develop account growth strategies, and enhance the company’s service capabilities and offerings.
• Develop and strengthen existing client partnerships and continually explore new partnerships and methods to stay current.

Additionally your will be tasked with:

• Ensuring compliance with industry standards and ethical guidelines in data collection.
• Managing administration of airport badging and security clearances needed for in-person intercept interviews to be conducted at Hawaii airports on behalf of State of Hawaii.
• Allocating resources effectively to meet project timelines and client expectations.
• Managing all phases of qualitative and quantitative market research to ensure projects accomplish research objectives within the appropriate timeline/budget.
• Providing support and input into proposed research design.

The ideal candidate brings proven leadership experience, with a track record of managing and developing high-performing teams. An accomplished, results-driven professional with a commitment to continuous improvement and innovation, the Chief of Staff will be an excellent communicator, possessing a strong ability to focus on accuracy, attention-to-detail, and deadlines. Additionally, they will bring a demonstrated knowledge (or acute curiosity) of Hawaii’s culture and its impact on business, understanding the role of primary research in marketing and public relations.

Along with the qualifications listed above, you will be considered as a candidate if you have:

• Five (5) years’ experience in management, market research, marketing, project management, or related field.
• Three (3) years’ experience in a leadership role, with people management responsibilities.
• Bachelor’s degree, preferably in Management, Behavioral Sciences, Marketing, or related field.
• Ability to work evenings and/or weekends as needed.
• Experience in marketing or market research agency that serves multiple clients in different industries.
• Eight (8) years’ experience in management, market research, marketing, project management, or related field.
• Five (5) years’ experience in a leadership role, with people management responsibilities.
• Knowledge of and familiarity with Hawaii business community, thought leaders and prospective purchasers of market research and polling services.

Research

Chief of Staff of Research Services

Honolulu

Position Summary :

FINN Partners’ Honolulu office is looking for a Chief of Staff of Research Services to lead their Research team. This role plays a key role in managing staff development, efficiency, and productivity; growing client relationships; and bringing in new business. This position oversees the development and execution of qualitative and quantitative research programs to uncover strategic business insights for clients in a wide variety of industries.

To be considered for this role you will need to be located in Honolulu. You will be expected to be in the office at least 4 days a week and may occasionally be required to work during evenings and weekends, as well as overnight travel.
As the Chief of Staff you will have the opportunity to:

• Provide day-to-day counsel and leadership to a staff of 7-8 research generalists and specialists, including a Call Center manager who oversees a team of 10-12 part-time research interviewers.
• Foster a culture of innovation, collaboration, and accountability within the Research team.
• Identify operational improvements/efficiencies and opportunities to mentor and motivate staff and maintain a positive work environment.
• Provide strategic counsel to clients and internal stakeholders.
• Connect Research to other parts of the company through strong cross-functional collaboration.
• Identify and secure new business opportunities for the Research team and company, develop account growth strategies, and enhance the company’s service capabilities and offerings.
• Develop and strengthen existing client partnerships and continually explore new partnerships and methods to stay current.

Additionally your will be tasked with:

• Ensuring compliance with industry standards and ethical guidelines in data collection.
• Managing administration of airport badging and security clearances needed for in-person intercept interviews to be conducted at Hawaii airports on behalf of State of Hawaii.
• Allocating resources effectively to meet project timelines and client expectations.
• Managing all phases of qualitative and quantitative market research to ensure projects accomplish research objectives within the appropriate timeline/budget.
• Providing support and input into proposed research design.

The ideal candidate brings proven leadership experience, with a track record of managing and developing high-performing teams. An accomplished, results-driven professional with a commitment to continuous improvement and innovation, the Chief of Staff will be an excellent communicator, possessing a strong ability to focus on accuracy, attention-to-detail, and deadlines. Additionally, they will bring a demonstrated knowledge (or acute curiosity) of Hawaii’s culture and its impact on business, understanding the role of primary research in marketing and public relations.

Along with the qualifications listed above, you will be considered as a candidate if you have:

• Five (5) years’ experience in management, market research, marketing, project management, or related field.
• Three (3) years’ experience in a leadership role, with people management responsibilities.
• Bachelor’s degree, preferably in Management, Behavioral Sciences, Marketing, or related field.
• Ability to work evenings and/or weekends as needed.

Additional desirable qualifications include:

• Master’s degree.
• Experience in marketing or market research agency that serves multiple clients in different industries.
• Eight (8) years’ experience in management, market research, marketing, project management, or related field.
• Five (5) years’ experience in a leadership role, with people management responsibilities.
• Knowledge of and familiarity with Hawaii business community, thought leaders and prospective purchasers of market research and polling services.

Compensation Range: $100,000 - $130,000 commensurate with experience.
To Apply
Upload your resume and cover letter to FINN’s Applicant System and indicate your desired salary in $US Dollars.
For more information, please visit .
About Anthology Research
Located in Honolulu, Anthology Research offers the latest in online and traditional research capabilities and a field staff well experienced in onsite and offsite/interview research. While we're part of Hawaii's largest integrated marketing firm, we have strict firewalls in place to ensure full client confidentiality.
We are a full-service research company with an in-house CATI-equipped call center and state-of-the art qualitative facility, as well as various data collection tools that can be used for both quantitative and qualitative efforts.
Anthology Research has successfully conducted both quantitative and qualitative research projects for many clients in various industries specializing in government/public policy, elections, travel & tourism and hospitality, medical services, and financial services. We have a stellar reputation among many non-profits as well, as just one part of our efforts to give back to our community. As such, we are very familiar with the opportunities and challenges in Hawaii and across the Pacific.
About FINN
Finn Partners was launched in 2011 to realize Peter Finn’s vision to be a world-class, best-place-to-work global agency with a heart and a conscience that any major client in key markets around the world would be proud to have as a partner.
More than an integrated marketing agency, we are a bold collective of communications advocates, stewarding brands, protecting reputations, pioneering industries, influencing public policy, and leveraging data and analytics to shape the most important conversati