Senior Account Director (Boston)
CodaMetrix
Job Description
CodaMetrix is revolutionizing Revenue Cycle Management with its AI-powered autonomous coding solution, a multi-specialty AI-platform that translates clinical information into accurate sets of medical codes. CodaMetrix’s autonomous coding drives efficiency under fee-for-service and value-based care models and supports improved patient care. We are passionate about getting physicians and healthcare providers away from the keyboard and back to clinical care.
Overview
The Senior Account Director is a member of the Account Management team, reporting to the Director, Account Management. The Account Management team is responsible for building and maintaining strong relationships with clients, ensuring their needs are met, and driving the successful outcomes of CMX service lines. This team serves as the primary point of contact for customers, working closely with sales, product, and support teams to ensure client satisfaction, retention, and growth.
The Senior Account Director is responsible for driving revenue growth and retention by managing and expanding our high-value customer relationships. You will be a key figure in developing strategic account plans in collaboration with our sales team and clients, leveraging our analytics-based insights.
Responsibilities
- Develop and implement strategies to maintain and improve strategic relationships with high-value clients, ensuring customer satisfaction and retention
- Collaborate closely with the Sales/Business Development team for sales support, effective client transition and account planning
- Identify and pursue opportunities for revenue expansion within existing accounts
- Act as a trusted advisor to clients, providing data-driven insights and solutions to complex business problems
- Monitor client account activity, performance, and health, and develop detailed reports and strategic recommendations that align with the clients goals and initiatives
- Lead optimization efforts to meet clients goals for quality, eligibility and automation
- Work cross-functionally with various teams to understand and communicate complex technologies and processes relevant to client needs
- Stay informed about industry trends and the competitive landscape to provide strategic advice to clients
- Manage the escalation process for any client issues, ensuring quick resolution and maintaining strong client relationships
- Develop and support best practices for the account management team
- Mentor junior account managers to support their growth and development
- Manage the escalation process for any client issues, ensuring quick resolution and maintaining strong client relationships
- Mentor and develop a high performing team with scaled capabilities that drive growth and retention strategies across the company’s portfolio
- Develop and share deep subject matter expertise about industry trends and the competitive landscape to provide strategic advice to clients and colleagues
- Required
- Minimum of 8 years in account management, with a focus on strategic client relationship and revenue growth
- At least 5 years of experience in healthcare managing large accounts
- Proven ability to manage high-value customer relationships in a fast-paced environment
- Strong analytical skills with the ability to present data and insights effectively
- Intellectual curiosity combined with critical thinking skills
- Comfortable in a dynamic startup environment and working with remote teams
- Preferred
- Understanding of complex machine learning and artificial intelligence technologies
- Experience working at a fast-paced startup
What CodaMetrix can offer you:
Learn more about our full-time employee benefits and how we take care of our team.
- Health Insurance: We cover 80% of the cost of medical and dental insurance and offer vision insurance
- Retirement: We offer a 401(k) plan that eligible employees can contribute to one month after their first day
- Flexibility: We have a generous Paid Time Off policy, which is managed but not limited, so you can take the time you need to relax and rejuvenate
- Learning: All new hires complete our 7-week Onboarding Program where they learn about our company and each of our departments through live sessions hosted by a variety of our leaders
- Development: We provide annual performance evaluations and prioritize working with employees on what their individual growth looks like
- Recognition: We recognize the outstanding achievements of our team through annual company awards where employees have the opportunity to nominate their peers
- Office Location: A modern open plan workspace located in the bustling Back Bay neighborhood of Boston
- Additional Employer Paid Benefits: We offer employer-paid life insurance and short-term and long-term disability insurance
All candidates will be required to complete a background check upon acceptance of a job offer.
Equal Employment Opportunity
Our company, as well as our products, are made better because we embrace diverse skills, perspectives, and ideas. CodaMetrix is an Equal Employment Opportunity Employer and all qualified applicants will receive consideration for employment.
Don’t meet every requirement? We invite you to apply anyway. Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At CodaMetrix we are committed to building a diverse, inclusive and authentic workplace and encourage you to consider joining us.
Powered by JazzHR
fsnU872hCg #J-18808-Ljbffr
CodaMetrix
Boston, MA