Sr. Manager, E-Commerce Product Management (San Diego)

Sony Corporation of America , located in New York, NY, is the U.S. headquarters of Sony Group Corporation, based in Tokyo, Japan. Sony's principal U.S. businesses include Sony Electronics Inc., Sony Interactive Entertainment LLC, Sony Music Entertainment, Sony Music Publishing and Sony Pictures Entertainment Inc. With some 900 million Sony devices in hands and homes worldwide today, a vast array of Sony movies, television shows and music, and the PlayStation Network, Sony creates and delivers more entertainment experiences to more people than anyone else on earth. To learn more: .

POSITION SUMMARY

Sony Corporation of America (SCA) is seeking a Senior Manager, E - commerce Product Management , to support the launch of a new business incubated within SCA. We have embarked on a journey to fulfill Sony ’ s creative entertainment vision by developing an engagement platform that spans contextual personalization, payments, search , and content discovery, acquisition technology, subscription management, developer experience, and account identity system.

In this role, you will be responsible for designing e-commerce products that are meaningful to our customers, easy to use, and of the highest quality. You will have the opportunity to work with a talented and highly collaborative organization of engineers, data analysts, marketers, and product managers to create a best-in-class product experience for our customers.

This is a hybrid position with a minimum of 2 days in person at the LA, San Mateo, or San Diego office.

JOB RESPONSIBILITIES

Own the product lifecycle:

• Lead the product lifecycle by p artner ing with Business, Marketing, Operations, and Customer Support teams to understand customers’ needs and translate them into compelling product offerings.

• Work with engineering to develop best-in-class customer experience and collaborate with the Data Analytics team to define how we measure success.

Roadmap Planning and Prioritization:

• Create and maintain a comprehensive product roadmap that balances customer needs, business goals, and technological advancements.

• Collaborate with engineering, operations, marketing, and business teams to prioritize and execute initiatives effectively.

Cross-Functional Collaboration:

• Foster strong relationships and collaboration with vendors and internal stakeholders – including software engineers, designers, operations, marketing, business, and customer support teams.

• Work closely with these teams to ensure successful product launches, resolve issues, and gather feedback for continuous improvement.

Competitive Analysis:

• Conduct ongoing competitive analysis to identify market trends, evaluate competitor offerings , and develop strategies to differentiate our services.

• Stay abreast of industry advancements, emerging technologies, and regulatory changes.

Customer Satisfaction:

• Advocate for the customer by ensuring that product decisions and enhancements are driven by customer insights .

• Continuously monitor customer satisfaction, conduct user testing, and gather feedback to improve product offerings .

• Perform other duties, as assigned.

Honesty, trustworthiness and ethical conduct are material requirements for the responsibilities outlined above

QUALIFICATIONS FOR POSITION

Your qualifications and experience should include:

• 8+ years in product management, consumer and/or enterprise businesses in the media and technology industry.

• Proven track record of launching products from design to delivery in a large corporate environment with a start-up pace.

• Success with delivering highly available , resilient, and responsive services, API, and experiences.

• Demonstrated ability to lead in a cross-functional environment across multiple time zones .

• A systems thinker, capable of identifying issues, understanding linkages , and brainstorming revolutionary solutions.

• A strong communicator who can articulate viewpoints , engage in fact-based discourse, collaborate, compromise, and bridge gaps

In addition to competitive pay and benefits, we offer an environment and culture that promotes Diversity, Equity, and Inclusion. We are committed to creating an inclusive employee experience for you to thrive as part of Sony’s purpose to “fill the world with emotion through the power of creativity and technology.”

Benefits:

SCA offers benefits-eligible employees ( generally regular employees scheduled to work 20 or more hours a week) a comprehensive benefits program that offers coverage and support for employees and their family’s physical, emotional, and financial well-being.

What we offer you:

• Comprehensive medical, prescription drug, dental, and vision coverage with coverage for spouses/domestic partners and child dependents, including access to a Health Savings Account (HSA) and Flexible Spending Account (FSA)

• Employee assistance plan and comprehensive behavioral health benefits

• Fertility benefits, including, surrogacy, and adoption assistance programs

• Basic and supplemental life insurance for employees as well as supplemental life insurance coverage for their spouses/domestic partners and children

• Voluntary benefits such as group legal, identity theft protection, accident, and hospital indemnity insurance

• Short-term & long-term disability plans

• Up to 12 weeks of paid parental and caregiver leave

• 401(k) Plan with pre-tax, Roth, and after-tax options and company match with immediate vesting

• Education assistance and student loan programs

Other Programs:

• Flexible Work Arrangements, including remote and hybrid work schedules

• Time off to include vacation, paid holidays, sick leave, Summer Fridays (early release ), and a winter break between Christmas and New Year’s Day (based on business needs)

• Referral bonuses (subject to eligibility)

• Matching gift program

• A wide variety of employee business resource groups (EBRGs)

• Special discounts on Sony products, offered exclusively to Sony employees

• Employee stock purchase plan (Sony covers commissions and fees for your Sony stock purchases made through after-tax payroll deductions)

The anticipated annual base salary for this position is $160,000 to $175,000. In addition to the annual base salary, this role has an annual bonus target of 17%. This range does not include any other compensation components or other benefits that an individual may be eligible for. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

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Sony is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy), gender, national origin, citizenship, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.

Disability Accommodation for Applicants to Sony Corporation of America

Sony Corporation of America provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. For reasonable accommodation requests, please contact us by email at or by mail to: Sony Corporation of America, Human Resources Department, 25 Madison Avenue, New York, NY 10010. Please indicate the position you are applying for.

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While SCA does not require employees to be vaccinated against COVID-19, there are certain Sony offices that require employees to be vaccinated in order to enter. If you will be located at or travel to those offices, you will be required to be fully vaccinated to enter. The Company will consider requests for reasonable accommodations for documented medical reasons and for sincerely held religious beliefs in accordance with applicable law. Please do not include proof of vaccination status or any indication of a possible request for a vaccination accommodation when submitting your application materials. If applicable, the Company will follow up with you directly to request proof of vaccination and to discuss any potential accommodations.