Resident Experience Manager

Equity Residential

San Mateo, CA 94409

United States

Posted July 1, 2025

{FULL_TIME}

Management

Valid until July 31, 2025

Apply Now

Job Description

Resident Experience Manager - Park Place

Join to apply for the Resident Experience Manager - Park Place role at Equity Residential

Resident Experience Manager - Park Place

3 days ago Be among the first 25 applicants

Join to apply for the Resident Experience Manager - Park Place role at Equity Residential

At Equity Residential, we're dedicated to creating thriving communities, and we invite you to be part of our team. Embracing values like Diversity, Sustainability, and Total Wellbeing, we foster a workplace culture of authenticity and collaboration.
What You'll Be Doing
As a Resident Experience Manager, you will spend most of your week communicating with residents and collaborating with your team to deliver a positive experience. Other diverse responsibilities you will work on during the week include accounting tasks, property oversight in the absence of the General Manager, management of resident insurance policies, and conducting community inspections.

Communicating effectively with maintenance staff to meet resident needs and conducting follow-ups to ensure ongoing satisfaction
Serving as a direct contact for addressing payment and account inquiries, enhancing the resident experience
Maintaining high visibility by actively interacting with residents in common and amenity areas
Collaborating on mass resident communications, explaining lease provisions, and ensuring a seamless move-in experience
Responding to inquiries and addressing survey feedback to resolve concerns and enhance resident satisfaction
Managing and reporting resident insurance policy information to ensure compliance with lease agreements
Promptly returning calls and emails, proactively reaching out to address resident needs, ensuring exceptional satisfaction, and fostering loyalty

What You'll Need To Thrive

Residential or commercial property management, hospitality, or retail experience
Customer service and sales experience
High School diploma or equivalent
A valid driver's license, good driving record, auto insurance, and reliable transportation is required if the employee will operate a motorized vehicle (e.g., car, golf cart) during their workday and/or as part of their role.
Computer literacy and effective communication skills
Knowledge of federal and state apartment housing laws
Availability to work a flexible schedule, including weekends
Office team employees, with limited exceptions, are required to use their own Smartphone to perform certain aspects of their job

Bonus Qualifications

Managerial Experience
College degree or coursework

Salary: $67,065 - $81,969.00 per year

Employees are eligible for performance bonuses.
The successful candidate's starting pay will be determined based on job-related skills, experience, and qualifications.

How We Deliver A Winning Performance

Question Authority
Walk the Talk
Share Knowledge
Listen, not just Hear
See the Glass Half Full
Take Educated Risks
Enjoy the Ride
Share the Spotlight
Do the Right Thing
Test Your Limits

We Care About Your Total Wellbeing

Physical Wellbeing: Medical, dental, and vision care
Social Wellbeing: 9 paid holidays, annual vacation time, paid sick leave, new parent benefits
Financial Wellbeing: 401(k) Retirement Savings Plan, Rent Discounts, Competitive Compensation
Community Wellbeing: Paid Community Service Hours
Career Wellbeing: Leadership Development
Learn more about our Total Wellbeing programhere.