Maple & Ash Boston General Manager (Boston)

Job Details

Job Location : Boston, MA

Salary Range : Undisclosed

Description

Maple Hospitality Group is the national hospitality group driven by Jim Lasky, Chef Danny Grant, and a team of world-class food lovers who serve to live andlive to serve. Successful restaurants exist for many years by delivering all of the following: impeccable food, World-class service, and a one-of-a-kind dining experience. Our team’s goal is to achieve iconic destinations and programs by delivering on all three. Our restaurants and our teams deliver an experience beyond what is expected—that is the Maple Hospitality promise. As the Company expands throughout Chicago, Scottsdale, Dallas and Miami, opportunities for growth, travel and continuing education are endless. Maple & Ash is an innovative take on the traditional steakhouse — mixing modern aesthetic with authentic service to deliver classic wood-fired dishes. With a menu crafted by two Michelin star Chef Danny Grant and a 5,000 bottle wine program named one of “America’s Best” by Wine Spectator, Maple & Ash finds a way to celebrate every moment. It’s more than just a restaurant, it’s an experience.

In everything we do, there are four (4) principles that we live by:

GENEROUS

• We always give more than we receive, and we never take advantage of a guest. The value that a guest receives always exceeds what they pay.

EXCELLENCE

• We do our work exceptionally, with skill and talent curated from decades of hospitality experience. Our staff has more food, wine, and cocktail knowledge than any other Hospitality Group.

FUN

• We love what we do, we laugh a lot, and we never take ourselves too seriously. Having fun is a critical component to success at an intense and complex restaurant.

FAIL FAST

• As we strive to be the best, we will make mistakes. It is ok to screw up as long as you learn, adjust, and get better. Don’t wait... fail fast and move on.

Benefits & Incentive Package:

• Health Care Benefit - Medical, Dental & Vision coverage
• Accident Insurance
• Paycheck Protection
• Life Insurance
• Employee Assistance Program + additional resources
• Discounted monthly membership to all FFC locations
• Dining Benefit at all Maple Hospitality Group locations
• Discounted Parking (when applicable)
• Travel & Growth Potential
• Staff Meals
• Progressive Paid Time Off
• Employee Referral Program

What You Will Do

• Resolve any customer or employee complaint
• Accomplish company goals by accepting ownership to assigned tasks, stepping up to take on new and different requests by ownership, and exploring opportunities to add value to the position
• Manage and develop Assistant General Managers and Floor Managers
• Lead and actively participate in weekly Manager and Executive meetings
• Guarantee food quality and 100% customer satisfaction by auditing menu items and delivering exceptional customer service
• Improve operating standards and systems in collaboration with management and corporate team
• Maintain a safe, secure, and healthy working environment by establishing and enforcing sanitation standards and procedures, complying with health and legal regulations, and maintaining security systems
• Review revenue, comps, labor and COGS daily and collaborate with operations team to ensure compliance with owners’ expectations
• Collaborate with the Director of Operations on all restaurant financial plans and budgets
• Report to Director of Operations on operational wins, losses and areas in need of improvement
• Keep up to date on the competition and grow industry knowledge by tracking emerging trends in the restaurant industry, establishing personal networks, and being updated on press publications and articles
• Oversee the managers in their control of purchase and inventory, negotiating prices and contracts, developing preferred supplier lists, reviewing and evaluating usage reports, analyzing variances, and taking corrective actions
• Recruit exceptional staff members and ensure they’re properly trained to execute their job duties above expectations, making sure they understand the company culture
• Review and monitor, with accounting personnel, expenditures to ensure that they conform to budget limitations and work to improve performance
• Focus on hospitality goals and continue to drive generosity within operations
• Monitor restaurant reviews and supervise improvement when needed
• Collaborate with the Human Resources to ensure operators are compliant with company standards and legal requirements
• Other tasks as assigned

Qualifications

Who We Are Looking For

• 5 years of managerial experience in a high volume, upscale restaurant/hospitality establishment
• Warm, hospitable personality who is guest focused; ability to identify and build relationships with important investors and VIP clients
• Experience with P&L and COGS and history of interaction with accounting personnel

Collaboration withFinance department to set and maintain proper Financial goals

• Excellent leadership skillswithstaff, managing, and leading FOH staff members and Managers
• Ability to think on your feet and make important decisions with minimal supervision
• Must be able to effectively communicate and relay information
• Polished professional who takes pride in their appearance
• Ability to maintain composure and stay organized in a fast-paced, high-volume working environment
• Adaptive andFlexible to changing software technologies and operations processes

This role requires

• Ability to stoop, reach, bend, climb, walk
• Ability to move equipment and/or product up to 20 lbs.
• Remain stationary for an extended period of time.
• Complete position requirements in a noisy, fast-paced environment