Senior Product Manager (Channel) (Boston)

Senior Product Manager (Channel)

Department: Product

Employment Type: Permanent - Full Time

Location: US - Boston

Description

When you join Exclaimer you will join a global award winning SaaS provider with an exceptional revenue growth, and ambitious plans to capitalize on our market leading position.. not to mention an exciting work culture.

Not heard of us?

We provide world-class email signature solutions that let organizations of any size achieve brand consistency, legal compliance, and customer engagement on any device. Designed for Microsoft 365, Google Workplace, and Microsoft Exchange, our solutions are used by over 60,000 customers in 150+ countries. Some of these customers include renowned companies such as Sony, Mattel, Bank of America, NBC, the Government of Canada, the BBC, and the Academy Awards. We have over 275 employees worldwide.

We are looking for a Senior Product Manager to join our team as we enter an exciting chapter in Exclaimer’s growth. We currently handle ~400 million emails a week and are growing considerably month on month. As Senior Product Manager, Channel Partnerships, you will own the product strategy and roadmap for our channel partners—resellers, distributors and other go‑to‑market allies. You’ll translate commercial objectives into partner‑centric features and experiences that drive activation, adoption and revenue growth in tight collaboration with sales, marketing and engineering teams.

This role reports to a Director of Product and is a key member of the Product & Design Team and will be leading the product efforts in all of Exclaimer's channel sales. Channel sales make up a significant proportion of Exclaimer’s revenue today, and providing a great product experience to our partners and their end customers is key to our continued strong commercial growth.

In taking this role, you will have all the support, resources, and flexibility needed to tackle the great challenges that come with scaling a successful business.

Key Responsibilities

• Own the channel partner product space, primarily in the U.S. market, partnering closely with resellers, distributors and other go‑to‑market allies
• Translate business and commercial strategies into a clear, actionable channel product roadmap
• Collaborate with Sales, Marketing and Partner Success to align on partner needs, launch plans and enablement materials
• Define and track key channel KPIs (e.g. partner activation, adoption rates, revenue contribution) and iterate on the roadmap using those insights
• Develop partner segmentation strategies and tailor product approaches for different partner tiers
• Lead a cross-functional team, collaborating with technology, design and go-to-market teams like channel sales to continually set and execute product plans
• Present insights, progress and plans to Product & Technology and the wider business, including C-level and Senior Management team.
• Leverage the skills and knowledge of others to create a strong team environment and collective capability.
• Lead and organise a team to energise and guide them through the product build journey.
• Lead execution of channel features and enhancements—working hand‑in‑hand with Engineering, Design and Support to ensure timely delivery
• Gather continuous feedback from partners in market, conduct research and synthesize insights to prioritize the highest‑impact opportunities
• Present partner performance, roadmap updates and strategic recommendations to internal stakeholders and executive leadership
• Collaborate with Product teams working on Direct customer experience to ensure alignment and visibility for product areas

Skills, Knowledge, and Expertise

• Several years of product management experience, with at your most recent role being partner‑facing or channel‑focused
• Deep understanding of reseller/distributor business models, partner ecosystems and SaaS channel best‑practices
• Demonstrated ability to translate complex commercial goals into product requirements and deliver against a roadmap
• Strong data literacy—comfortable defining metrics, analyzing partner performance and using insights to drive decisions
• Experience with partner relationship management (PRM) tools or partner portals such as Impartner is a plus
• Previous experience integrating SaaS solutions into distributors
• Experience working with connection brokers such as cloud blue is a plus
• Exceptional cross‑functional collaboration skills: you know how to influence Sales, Marketing, Engineering and Operations
• Outstanding communication and presentation skills, able to build trust with both internal teams and external partners
• Self‑starter mindset with the ability to own a domain end‑to‑end and adapt quickly in a fast‑moving environment

Benefits

When you join Exclaimer, you’ll have the opportunity to grow with a thriving, international SaaS company. Alongside a competitive compensation package, you’ll have access to a range of benefits designed to support your wellbeing, development, and life beyond work, including:

• 20 days paid holiday, plus public holidays - and an additional 10 days paid time off via XFlex.
• Medical, dental and vision cover via United Healthcare
• Company-paid life insurance, AD&D, short and long-term disability insurance, fully funded by Exclaimer
• Health Savings Account (HSA) with triple tax benefits (HDHP participants)
• 401(k) retirement plan with up to 3.5% employer match
• 24/7 virtual healthcare through UHC Virtual Visits and HealthiestYou
• Free subscriptions to Blinkist and Calm
• Wellbeing support including Real Appeal, Motion, One Pass Select and ClassPass credits
• Employee Assistance Program (EAP) and Member Assistance Program (MAP) for mental, legal, and financial wellbeing
• Will preparation, hearing discounts and global travel assistance

At Exclaimer, inclusion is more than a policy - it’s part of who we are.
We’re proud to be an equal opportunity employer and welcome applications from people of all backgrounds, experiences, and identities. We consider all candidates fairly and without discrimination irrespective of ethnicity, race, religion, nationality, age, gender, marital status, disability, neurodivergence, caring responsibilities, sexual orientation, or gender identity. We’re building a culture where everyone feels they belong and can thrive, and we’d love for you to be part of it.