General Manager 3

Role Overview

Sodexo is seeking a General Manager 3 for Yale New Haven Hospital (YNHH) , a prestigious 1,541-bed, non-profit tertiary medical center that receives national and international referrals. YNHH is home to several nationally recognized hospitals, including the Smilow Cancer Hospital, Yale New Haven Children’s Hospital, and Yale New Haven Psychiatric Hospital. As one of the leading medical institutions in the country, YNHH offers an outstanding environment for healthcare professionals who thrive in fast-paced, mission-driven settings.

The General Manager 3 will be responsible for overseeing Sodexo operations across both the York Street Campus and St. Raphael Campus of Yale New Haven Hospital. This role reports directly to the onsite Client Executive and plays a key role in ensuring excellence in service delivery, team leadership, and labor relations.

Why Sodexo at Yale New Haven Hospital?

• Work in one of the top academic medical centers in the U.S.

• Lead high-performing teams at a world-class healthcare facility.

• Contribute to a mission of healing, teaching, and innovation.

• Enjoy Sodexo’s commitment to career growth, sustainability, and diversity.

What You'll Do

• Lead, mentor, and develop a team of Sodexo managers across both hospital campuses.

• Serve as the primary liaison between Sodexo and Yale New Haven Hospital's Human Resources and Labor Relations departments.

• Ensure compliance with union contracts and manage day-to-day union interactions in collaboration with HR and legal teams.

• Monitor and drive operational excellence, patient satisfaction, and employee engagement.

• Collaborate with hospital leadership to align Sodexo services with clinical and operational goals.

• Manage budgets, financial targets, and strategic initiatives to deliver high-quality service outcomes.

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

• 5+ years of progressive management experience in healthcare food or support services.

• Strong leadership experience managing unionized environments.

• Proven success in managing large, multi-site teams.

• Excellent communication, relationship-building, and negotiation skills.

• Knowledge of regulatory requirements in healthcare settings (e.g., Joint Commission, HACCP).

• Bachelor's degree preferred.

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement - Bachelor's Degree or equivalent experienceMinimum Management Experience - 3 yearsMinimum Functional Experience - 3 years