Senior Product Manager, AI Enablement (Boston)

Who We Are

Wayfair believes everyone deserves a home they love, and that furnishing your home should be a source of fun, not anxiety. Our Product team plays a crucial role in making this vision a reality for millions of people around the world. Partnering with Engineering, Experience Design, Analytics and business leaders across Wayfair, our Product team ensures that we’re building technology that solves important customer problems in elegant, scalable, measurable ways.

As AI grows in capability, the CSEE (Customer, Supplier, and Employee Experience) Technology team is accelerating service interactions with users by automating both the conversation and action-taking on behalf of a user. Whether it’s customer service interactions directly or internal requests such as HR tickets, AI is revolutionizing how teams at Wayfair provide service. Asynchronous tickets are moving to real-time conversations, custom messaging is moving to AI-assisted composition, and complex workflows are being completed automatically via agentic integrations.

We’re looking for a Senior Product Manager to both take a thought leadership role in the design of AI enablement systems (e.g. knowledge curation, data hydration) as well as get into the weeds leading implementations of AI solutions for our users. As part of the CSEE team, you will conduct user research, design AI solutions, and implement interfaces to delight users with immediate service. Together with stakeholders across business orgs and AI tech teams, you will develop roadmaps to scale AI’s impact on Wayfair’s teams.

You are customer and data-obsessed, and love turning quantitative and qualitative findings into insights and strategy to drive product priorities. You have demonstrated success in inspiring and leading a cross-functional team in rapidly delivering value to your customers. You’re one to aim high, calibrate constantly, and know when to double down or fold in pursuit of something even greater.

What You’ll Do

• Create a product roadmap(s) for both system-wide AI enablement as well as individual solutions across multiple business teams. You will own your roadmaps, measure performance, keep your pulse your the customers, anticipate bottlenecks, make tradeoffs, and take acceptable risks to maximize the benefit for our customers and business
• Build strong relationships throughout the organization, ensuring transparency across our roadmaps and surfacing opportunities to improve our collective velocity, consistency and/or quality
• Autonomously establish and maintain collaborative, trusting relationships with stakeholders and manage expectations
• Partner closely with Engineering and Analytics teams to execute against your roadmap and continually improve team velocity
• Improve our product in ways that matter most to our users and have the biggest impact on our KPIs by using quantitative and qualitative data
• Work with your product peers and leadership to contribute to improving our product craft and processes throughout the extended Data Engineering team

We Are A Match Because You Have

• Bachelor’s Degree with strong academic record (strong preference for technical/engineering backgrounds)
• 5+ years of product management experience, including recently demonstrated AI-enabled impact. Conversational AI experience is a plus.
• Strong technical background with a passion for breaking down challenging problems
• Excellent analytical skills with demonstrated experience turning data into actionable insights (preference for working with Google Cloud Platform products such as Google BigQuery, Looker or similar products experiences from another platform)
• Excellent communication and stakeholder management skills at the senior leadership level, as well as with cross-functional teams, especially ability to partner with engineering teams and explain technical terminology to non-technical audiences
• Deep understanding of business strategy and metrics
• Positive, people-oriented, and energetic attitude

Why You’ll Love Wayfair

• Time Off:
• Paid Holidays
• Paid Time Off (PTO)
• Health & Wellness:
• Full Health Benefits (Medical, Dental, Vision, HSA/FSA)
• Life Insurance
• Disability Protection (Short Term & Long Term Disability)
• Global Wellbeing: Gym/Fitness discounts (including US Peloton, Global ClassPass, and various regional gym memberships)
• Mental Health Support (Global Mental Health, Global Wayhealthy Recordings)
• Caregiver Services
• Financial Growth & Security:
• 401K Matching (Employee Matching Program)
• Tuition Reimbursement
• Financial Health Education (Knowledge of Financial Education - KOFE)
• Tax Advantaged Accounts
• Family Support:
• Family Planning Support
• Parental Leave
• Global Surrogacy & Adoption Policy
• Professional Development & Recognition:
• Rewards & Recognition
• Global Employee Anniversary Awards
• Paid Volunteer Work
• Unique Perks:
• Employee Discount
• U.S. Bluebikes Membership
• Global Pod Outings
• Work/Life Balance:
• Emphasizing a supportive & flexible work environment that encourages a balance between personal and professional commitments

We are looking forward to your application!

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

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