Director of Product, Capital Platform (Austin)

About Upstart

Upstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than 80% of borrowers are approved instantly, with zero documentation to upload.

Upstart is a digital-first company, which means that most Upstarters live and work anywhere in the United States. However, we also have offices in San Mateo, California; Columbus, Ohio; and Austin, Texas.

Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we’d love to hear from you!

As the Director of Product, Capital Platform you will build and lead the product team responsible for growing capital across our loan products. Upstart is a marketplace business – our supply-side teams bring loan-funding capital to the platform and deliver value to capital providers. In this role, you will own the end-to-end product vision, strategy, and execution to create value for the diverse set of banks, credit unions and capital market investors on our platform.

The role starts as a senior individual contributor and is expected to expand into leadership of a product team.

Capital providers on our platform expect robust oversight and analytics; nuanced control over the loans they fund and on their portfolio overall; and automation in managing every aspect of their lending program. You will own the definition, prioritization and delivery of the functionality needed to enable those customers as we scale our platform from our current $38B+ in originations to the next level.

Our products range from end-to-end AI-enabled origination platforms to advanced internal modeling systems to APIs that allow lenders and capital providers to integrate our technology into their existing systems and workflows. You will work widely across our loan vertical teams to be the voice of capital providers as we develop those products beyond personal loans (Auto loans, HELOCs, etc).

Success in this role relies on working with a wide variety of stakeholders, developing a detailed understanding of the consumer lending landscape and effectively balancing platform vs. team specific roadmaps. We view this role as a ‘player coach’ role and the right individual for the role will have expertise in - and enjoy - both working on key initiatives directly and building out a team of world-class PMs.

How you’ll make an impact:

• You’ll define the vision and strategy for both our lending partners (banks and credit unions) and capital markets partners (PE funds, hedge funds, etc). What should we focus on, why, and when?
• Build out and lead a team of product managers, ensuring continuous team growth and individual development
• You’ll understand the needs of lending partners and capital markets and define and build new solutions to meet these needs
• Work closely with our sales, marketing, compliance, machine learning, and customer success teams to identify and prioritize new and valuable tools and process improvements as we scale
• Execute on product roadmaps and launch features in partnership with engineering teams
• You will work closely with our individual product “vertical teams” (such as personal loans, auto refinance, small dollar loans, etc) to help shape those products to best align with capital partner needs and be the voice of capital supply across our organization

What we’re looking for:

• Minimum requirements:
  • 8+ years of product management experience
  • Track record of building and leading outstanding PM teams
  • Experience working on individual initiatives at a principal PM level
  • Experience with complex B2B or B2B2C workflows (onboarding, configuration, payments, compliance)
  • Experience building business critical tools in a marketplace setting (ERP-lite, inventory mgmt tools, embedded finance)
  • Ability to interface effectively with leaders at banks, credit unions and capital market providers to conduct discovery and understand customer needs directly
  • Demonstrated ability to achieve strategic goals in an innovative and fast-paced environment, and to evolve product strategy based on research, data and industry trends; excellent problem-solving, organizational and analytical skills
  • Excellent track record working with technical and non-technical teams to deliver business outcomes
  • Highly-autonomous leader with a track record of setting vision and focusing organizations in target-rich environments
  • BA/BS in Finance, Economics, Computer Science, Electrical Engineering, Mathematics, Statistics, a related technical field, or equivalent practical experience
• Preferred qualifications:
  • Experience building online financial products, working with consumer banking or capital markets and/or knowledge of the consumer finance industry is a plus
  • Experience at a growth-stage company or tech company
  • Past collaboration with AI, machine learning or data science teams

Position Location - This role is available in the following locations: Remote, San Mateo, Columbus, Austin

Time Zone Requirements - This team operates on the East/West Coast time zones.

Travel Requirements - As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions’ cadence varies depending on the team and role; the leadership team for Capital meets quarterly for 3-4 consecutive days at a time.If you need to travel to make these meetups, Upstart will cover all travel related expenses.

What you'll love:

• Competitive Compensation (base + bonus & equity)
• Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart
• 401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings
• Employee Stock Purchase Plan (ESPP)
• Life and disability insurance
• Generous holiday, vacation, sick and safety leave
• Supportive parental, family care, and military leave programs
• Annual wellness, technology & ergonomic reimbursement programs
• Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering
• Catered lunches + snacks & drinks when working in offices

#LI-REMOTE

#LI-Director

At Upstart, your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location–with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k).

United States | Remote - Anticipated Base Salary Range

$216,100—$299,000 USD

Upstart is a proud Equal Opportunity Employer. We are dedicated to ensuring that underrepresented classes receive better access to affordable credit, and are just as committed to embracing diversity and inclusion in our hiring practices. We celebrate all cultures, backgrounds, perspectives, and experiences, and know that we can only become better together.

If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email