Senior Product Manager, AI Research (Palo Alto)

Our AI Research team is a powerhouse of brilliant minds — researchers, engineers, and product managers all working together to shape the future. Our approach to AI is anything but ordinary. We're all about diving deep, thinking ahead, and making things happen fast. We're not just pushing boundaries; we're breaking through them by crafting AI technologies that transform our company, empower our customers, and leave a mark on the world. With a commitment to trust, ethics, and innovation, we're the force behind the Customer 360 platform, setting standards and leading the way in AI advancements.

We are seeking an experienced Senior Product Manager with a strong focus on AI-driven solutions for enterprises. In this role, you will lead the end-to-end product lifecycle, from ideation to execution, to turn ambiguous problems into end-to-end solutions. You will define clear objectives to deliver outstanding user experiences for various Salesforce personas and to deliver strong operational performance. You will collaborate closely with cross-functional teams, including research, engineering, UX, and other stakeholders to develop and deliver cutting-edge AI products tailored for specific verticals or business units. The ideal candidate has a proven track record of managing and delivering complex AI products, a deep understanding of AI, and experience working closely with engineering, customers, and sales teams. They have the ability to align product strategies with organizational goals.

Key Responsibilities

• Define and execute the product roadmap for AI-powered solutions within AI Research, ensuring alignment with business objectives and customer needs.

• Collaborate with stakeholders to identify pain points and opportunities for AI-driven innovation, with a clear focus on customer impact, trust, and growth.

• Translate high-level business requirements into detailed product specifications and actionable deliverables.

• Lead cross-functional teams through the product development lifecycle, from concept to deployment, ensuring timely delivery of milestones.

• Stay informed on the latest trends and advancements in AI.

• Act as a key liaison between business, technical teams, and external partners to ensure clear communication and alignment.

• Be tenacious and have a first-principles mindset for problem-solving and the ability to work through ambiguity.

Required Qualifications

• 5+ years of experience in product management, with a proven track record of delivering complex technology products, preferably in Enterprise and AI

• Bachelor’s Degree in Engineering, Computer Science, or a related field, or equivalent experience.

• Strong understanding of artificial intelligence, machine learning, and their applications in operational settings. Strong understanding of CRM applications, rules engines, and pricing applications.

• Experience managing cross-functional teams, including engineering, design, and data science.

• Excellent communication and stakeholder management skills, with the ability to articulate technical concepts to non-technical audiences.

• Analytical mindset with experience in using data to drive product decisions and measure success.

• Experience with the lifecycle of AI model development, tuning, and experimentation is a significant advantage.

• Familiarity with basic Python and web development and the ability to create quick prototypes are strong pluses.

• Experience in regulated industries such as healthcare and financial services is a plus