Senior Director, Global Sales Operations (Chicago)

For more than three decades, Aeris has been a trusted cellular IoT leader enabling the biggest IoT programs and opportunities across Automotive, Utilities and Energy, Fleet Management and Logistics, Medical Devices, and Manufacturing. Our IoT technology expertise serves a global ecosystem of 7,000 enterprise customers and 30 mobile network operator partners, and 80 million IoT devices across the world. Aeris powers today’s connected smart world with innovative technologies and borderless connectivity that simplify management, enhance security, optimize performance, and drive growth.
Our Company is in an enviable spot. We’re profitable, and both our bottom line and our global reach are growing rapidly. We are playing in an exploding market where technology evolves daily and acquisitions / consolidations happen left and right. While we continue to build upon our success in the IoT connectivity space, we are most excited to announce that we are launching a new business initiative around a groundbreaking, game changing Security offering. We are looking for experienced professionals in this space with a zeal for entrepreneurial thinking and the ability to create, build and execute this new journey with global enterprise customers.
A few things to know about us:

• We do things differently .As a pioneer in an industry poised to reshape every sector of the global economy, we can’t settle for another company’s tried and tested template. Innovation is the key to our success and it’s reflected in everything we do: from product design to corporate wellness.
• We are owners .Strong managers enable their teams to figure out how to solve problems. You will be no exception and will have the ownership and autonomy needed to be truly creative.
• Values are essential .We believe in doing things well – and doing them right. Integrity is a core value here: you’ll see it embodied in our staff, our management approach and growing social impact work (we have a VP devoted to it).
• We walk the talk on diversity and inclusion .We’re a brilliant and eclectic mix of ethnicities, religions, industry experiences, sexual orientations, generations and more – and that’s by design. We see diverse perspectives as a core competitive advantage.
• Career elevation .Create platform for growth where employees can take ownership of their opportunity and make it their own. Grow with the company and elevate your career.

The Sr. Director, Global Sales Operations is a strategic leadership role responsible for driving efficiency, effectiveness, and scalability across the global sales organization. This individual will oversee forecasting, reporting, performance analysis, sales process optimization, CRM and sales technology management, and operational excellence initiatives to maximize sales productivity and revenue growth.
The Sr. Director will work cross-functionally with sales leadership, finance, marketing, and other key stakeholders to ensure alignment with corporate objectives. They will also drive automation and innovation within sales operations to enhance data-driven decision-making and sales team performance.
Key Responsibilities:
Sales Planning & Performance Management

• Lead global sales forecasting, planning, and budgeting processes, ensuring accuracy, consistency, and alignment with company objectives.
• Develop and implement KPIs and performance measurement frameworks to drive data-driven sales decisions.
• Partner with sales leadership to define and optimize sales territories, quotas, and incentive compensation programs to drive performance.
• Continuously analyze sales performance data to identify trends, gaps, and opportunities for revenue acceleration.

Sales Process Optimization & Enablement

• Own the end-to-end sales process, proactively identifying areas for improvement, automation, and efficiency gains.
• Work closely with sales leaders to streamline workflows, eliminate bottlenecks, and enhance the overall sales cycle.
• Develop and enforce the best practices for sales execution, pipeline management, and deal progression.
  Collaborate with marketing to enhance lead management processes and improve sales funnel conversion rates.

Sales Technology & CRM Management

• Oversee the selection, implementation, and optimization of sales technology, including CRM (Salesforce, HubSpot, or similar), sales enablement platforms, analytics tools, and AI-driven insights.
• Ensure CRM data integrity and drive adoption among sales teams through training and support.
• Leverage automation and AI-driven insights to enhance sales productivity and forecast accuracy.
• Evaluate emerging sales technologies and recommend solutions to improve efficiency and effectiveness.

Cross-Functional Collaboration & Stakeholder Management

• Partner with Finance and HR to manage sales compensation plans, ensuring alignment with business goals and driving sales motivation.
• Work closely with marketing to align sales and demand generation strategies, optimizing lead qualification and conversion processes.
• Collaborate with customer success teams to improve customer retention and upsell/cross-sell strategies.
• Act as a liaison between sales and executive leadership, providing insights and recommendations for business growth.

Success Metrics & Accountabilities:

• Achievement of sales growth, revenue targets, and strategic business objectives.
• Increased efficiency and effectiveness of sales processes, driving higher productivity.
• Optimization of CRM adoption, data accuracy, and reporting for enhanced decision-making.
• Effective allocation of resources, technology, and training to maximize sales performance.
• Implementation of sales enablement programs that drive measurable impact.

Qualifications & Experience:

• Bachelor’s degree in business administration, Sales, Marketing, Finance, or related field (MBA preferred).
• 10+ years of experience in sales operations, with at least 5 years in a leadership role supporting global sales teams.
• Proven track record of driving revenue growth and optimizing sales performance in B2B technology, SaaS, IoT, or telecommunications industries.
• Deep expertise in sales strategy, process improvement, forecasting, analytics, and CRM management.
• Strong understanding of sales compensation models, territory planning, and quota management.
• Proficiency in sales technology platforms (e.g., Salesforce, HubSpot, Clari, Gong, Outreach) and advanced reporting tools (e.g., Power BI, Tableau).
• Exceptional analytical, problem-solving, and decision-making skills with a data-driven mindset.
• Strong leadership and communication skills, with the ability to influence cross-functional teams and senior executives.
• Experience managing and scaling in a fast-paced, high-growth environment.

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may also be modified in the future. An employee’s position within the salary range will be based on several factors including, but not limited to: relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.
The salary range for this role is $160,000 to $175,000.
Aeris offers a comprehensive package of benefits including paid time off, medical / dental / vision insurance, and 401(k) to eligible employees.
Aeris walks the walk on diversity. We are a brilliant mix of varying ethnicities, backgrounds, religions, cultures, sexual orientations, gender identities, ages and professional/personal/military experiences – and that’s by design. Different perspectives are essential to our culture, innovative process and competitive edge. Aeris is proud to be an equal opportunity employer.
As part of our hiring process, Aeris may conduct background checks to verify the information provided in your application and assess your suitability for the role. The scope and type of checks will comply with the applicable laws and regulations of the country where the position is based. Additional detail will be provided via the formal application process.
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