Marketing Operations Process & Analytics Senior Manager (Boston)

Vertex Pharmaceuticals

Boston, MA 02298

United States

Posted July 1, 2025

{FULL_TIME,INTERN}

Senior Level

Management

Valid until July 31, 2025

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Job Description

Marketing Operations Process & Analytics Senior Manager

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Marketing Operations Process & Analytics Senior Manager

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General Summary:
The Marketing Operations Process & Analytics Senior Manager is responsible for managing the coordination, design, and delivery of commercial excellence initiatives that enhance Marketing Operations. Activities will support internal stakeholder engagement and data-driven decision making for North America. This role will be responsible for overseeing process improvement activities associated with the CRC (Communications Review Committee) and ensuring the appropriate use of its corresponding system. Furthermore, this role will have varied responsibilities to support the commercial team including developing and supporting the implementation of new Marketing Operations processes.

Job Description
General Summary:
The Marketing Operations Process & Analytics Senior Manager is responsible for managing the coordination, design, and delivery of commercial excellence initiatives that enhance Marketing Operations. Activities will support internal stakeholder engagement and data-driven decision making for North America. This role will be responsible for overseeing process improvement activities associated with the CRC (Communications Review Committee) and ensuring the appropriate use of its corresponding system. Furthermore, this role will have varied responsibilities to support the commercial team including developing and supporting the implementation of new Marketing Operations processes.
Key Duties And Responsibilities

Contributes to the development of all the CRC processes and procedures in collaboration with Regulatory team and monitors implementation
Produces analytics to measure Key Performance Indicators and CRC Performance
Works with Medical Affairs, Compliance, Marketing, Market Access, and Corporate Affairs to develop and provide oversight to the CRC processes and help influence consistency across the North America Business Units
Leads Continuous improvement initiatives for employees and external vendors/partners on the Matrix (VeevaVault Promomats) system and processes to enable Vertex to successfully and efficiently support product promotion and communication activities
Designs and delivers the training on CRC processes and system, including onboarding of new employees and agencies/vendors to the SOP and software systems, along with tracking training compliance and licensing
Monitors processes including brand promotional activity, CRC efficiency and improves Vertex’s documentation practices; captures outputs of key internal meetings and shares with the internal stakeholders as needed
May represent the North American GIACO organization on DTE integration/enhancement initiatives, provides consolidated inputs based on business requirements, identifies gaps and ensures technology is fit for purpose and prepared for future needs
Coordinates resources and sets priorities to meet operational objectives

Knowledge And Skills

Experience working in Veeva PromoMats or equivalent electronic content review system
Strong interpersonal, presentation and communication skills
Ability to develop project plans and deliver desired outcomes
Demonstrated experience in Vendor/AOR management, project management, managing CRC processes, and Content Development and implementation
Proactively identifies issues and solves them
Knowledge of US pharmaceutical promotional guidelines (US Food and Drug Administration), regulatory issues relevant to advertising and promotions

Education And Experience

Bachelor’s degree in relevant discipline
Typically requires 5-7 years of professional work experience, with 2-3 years BioPharma Industry preferred.

Pay Range
$118,400 - $177,600
Disclosure Statement
The range provided is based on what we believe is a reasonable estimate for the base salary pay range for this job at the time of posting. This role is eligible for an annual bonus and annual equity awards. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. Actual base salary pay will be based on a number of factors, including skills, competencies, experience, and other job-related factors permitted by law.
At Vertex, our Total Rewards offerings also include inclusive market-leading benefits to meet our employees wherever they are in their career, financial, family and wellbeing journey while providing flexibility and resources to support their growth and aspirations. From medical, dental and vision benefits to generous paid time off (including a week-long company shutdown in the Summer and the Winter), educational assistance programs including student loan repayment, a generous commuting subsidy, matching charitable donations, 401(k) and so much more.
Flex Designation
Hybrid-Eligible Or On-Site Eligible
Flex Eligibility Status
In this Hybrid-Eligible role, you can choose to be designated as:

Hybrid: work remotely up to two days per week; or select
On-Site: work five days per week on-site with ad hoc flexibility.

Note: The Flex status for this position is subject to Vertex’s Policy on Flex @ Vertex Program and may be changed at any time.
Company Information
Vertex is a global biotechnology company that invests in scientific innovation.
Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.
Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at