Director of Product, Patient Experience (San Francisco)

New York, New York, United States; San Francisco, California, United States; Seattle, Washington, United States

Headway’s mission is a big one – to build a new mental health care system everyone can access. We’ve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance.

1 in 4 people in the US have a treatable mental health condition, but the majority of providers don’t accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice.

Headway was founded in 2019. Since then, we’ve grown into a diverse, national network of over 45,000 mental healthcare providers across all 50 states who run their practice on our software and have served over 1 million patients. We’re a Series D company with over $325m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, Forerunner Ventures and Health Care Service Corporation.

We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.

We’re looking for a passionate Director of Product to shape the future of the patient experience here at Headway.

The patient experience is at the crux of our mission here at Headway to increase affordable access. As the product leader at the helm of the patient charter, you will be responsible for not only setting the vision and strategy to ensure patients are quickly connected to the right quality provider for them but also defining how we move beyond the initial match to be a partner for patients throughout their mental health journey. If you aspire to build innovative product experiences in uncharted territory to help patients receive quality mental healthcare, this is the role for you.

What you’ll do at Headway:

• Craft delightful, data-driven product experiences to ensure our patients get high-quality care quickly.
• Develop a vision and strategy for how we engage and support patients throughout their mental health journey.
• Work closely with design, engineering, data, business development, GTM, and other cross-functional partners to learn and ship quickly.
• Deeply understand and embody the voice of our patients while staying close to your team of PMs to quickly build and iterate on products for the patient journey.

You’ll be great for this role if you:

• Consumer Product Leader: You have 7+ years of experience building net new consumer growth products or core product experiences with 4+ years of people management experience.
• Thrive in ambiguity : You love tackling ambiguous problems in a fast-paced environment with an optimistic and energizing attitude.
• Empathetic : You possess deep user empathy, have strong intuition on how they think, and love delighting them.
• Experimental: You’re innately curious and eager to quickly test and learn how users will respond to new experiences.
• Appreciate quality : You have an exceptionally high bar for building incredible experiences.
• Results driven: You care deeply about creating impact and driving results for Headway’s mission.

Compensation and Benefits:

The expected base pay range for this position is $297,500 - $350,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for performance-based variable compensation and an equity grant, depending on the position and level.

We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.

• Benefits offered include:
• Equity Compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development

#LI-RJ1

We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience.

Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.

Headway employees work remotely across the US, with the option to work from offices in New York City, San Francisco and Seattle. Headway participates in E-Verify. To learn more, clickhere.

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