Regional Client Service Director (Chicago)

Administrative Resource Options (ARO) is a leading international outsourcing firm specializing in office services management. We are a privately held, certified woman-owned business with a presence in 28 states across the U.S. and 4 provinces in Canada. Our services include copy/print, mail and package handling, reception, printer/copier fleet management, and office supply management.

We offer a comprehensive benefits package, including medical, dental, life insurance, and a 401(k) plan with employer matching. Unique benefits such as paid time off for charity work (Charity Leave) and Donate for Life organ donor recognition are also available. Celebrating 25 years in business, we are focused on continued growth.

Note: ARO is not a temp or staffing agency. This is a Full-Time opportunity.

Job Description

The role involves developing rapport with clients and ensuring performance against contracted service level agreements. Responsibilities include regular communication with Account Managers regarding daily site activities, ensuring timely and accurate billing, developing and maintaining standard operating procedures, leading and coaching management staff, monitoring proprietary software performance, updating site User Guides, conducting site inspections, building client relationships for revenue opportunities, identifying cost reductions, evaluating staff performance, administering performance appraisals, handling account and employee relations, coordinating staff coverage, and conducting employment interviews.

Qualifications

Minimum of 3-5 years of office services management experience, preferably in an outsourced environment. Candidates should be flexible, adaptable, diplomatic, customer service-oriented, and possess strong communication and organizational skills. Proficiency in Microsoft Office Suite is required. Some travel, including overnight stays, may be necessary. Ability to perform light to medium lifting (up to 50 lbs.) and prolonged standing and walking is also required.

Additional Information

Our company values accessibility, results, and objectivity:

• Accessibility: We prioritize engagement and proactive communication with clients and employees nationwide.
• Results: As an employee-owned company, resources are invested in our employees, ensuring high service quality and ROI. Ask about our No Risk Guarantee.
• Objectivity: Unlike competitors focused on hardware or software sales, our primary goal is customer service and long-term client relationships, driven by client needs rather than investor pressures.