Technical Product Manager
Global Business Ser 4u Inc.
Job Description
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What You Get To Do In This Role
Define product requirements with a strong focus on managing users within a learning management system, leveraging techniques such as user journey maps, sequence diagrams, and data models to improve the learner experience.
Job Title: Technical Product Manager
Job type- -12 months Contract
Location- Santa Clara, CA
Description
Job Description
What You Get To Do In This Role
Define product requirements with a strong focus on managing users within a learning management system, leveraging techniques such as user journey maps, sequence diagrams, and data models to improve the learner experience.
Collaborate with cross-functional teams to build and deliver scalable solutions for managing learners, instructors, and administrators across ServiceNow's learning platforms.
Lead the technical product management of the learning management system by working with analytics, user research, and product design teams to develop detailed functional specs that address user management and learning workflows.
Proactively work with internal teams and external customers to acquire a deep understanding of the learning needs, translating them into effective LMS features.
Simplify complex user and learning management problems into clear, actionable requirements for technical and non-technical stakeholders.
Develop and maintain data flows, functional specifications, and technical documents for features related to user profile management, course enrollment, certifications, and content tracking.
Manage the delivery of key user and learning management functionalities throughout the product lifecycle, including Proof of Concept (PoC), internal/external Beta, Public Launch, and subsequent iterations.
Define and track LMS performance metrics, focusing on how effectively the system supports user profiles, learning pathways, and overall platform engagement.
What We Seek
To be successful in this role you have:
8 Years Minimum Product Manager Experience Required
Hands on experience with development and management of a consumer-focused digital product
Ability to lead/influence business and technical teams in a matrixed environment
Familiarity with SaaS and/or cloud-based solutions
Background in software development, software testing, or technical consulting including experience with the Now Platform and other ServiceNow applications.
Well versed in agile methodologies and tools - including Confluence, Jira, Slack - and experience working in an agile/scrum environment.
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Product Management and MarketingIndustries
IT Services and IT Consulting
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#J-18808-LjbffrGlobal Business Ser 4u Inc.
Santa Clara, CA