Solutions Engineer (San Francisco)

About Vooma

Enterprise software is in the midst of a revolution. The world is shifting from systems of record to systems of automation - LLM powered agents and orchestrators that perform complex business tasks on behalf of and in concert with humans, with increasing levels of autonomy.

Vooma's mission is to build the AI orchestration platform for America's $800+ BN trucking industry. Everything we touch in the physical world is moved on a truck - it's the backbone of the US economy. Yet logistics today is still extremely manual, which makes it one of the hungriest industries for the shift toward AI Agents.

At Vooma, the products you'll build will help freight brokers and trucking companies win more business and seamlessly execute freight. Our AI agents operate across voice, email and text to automate critical workflows across the load lifecycle.

Vooma is backed by top-tier investors including Index Ventures, Craft Ventures, Y-Combinator, and CEOs, founders and executives from the logistics industry.

About the role

Your role as a Solutions Engineer will be the bridge between our customers' business challenges and Vooma's AI agent technology. You'll work directly with customers to understand their needs, design solutions, and build custom AI agents that transform their operations.

This is a rare opportunity to join a talented and experienced team at the ground level, working at the intersection of cutting-edge AI technology and a critical industry. You'll harness the power of LLMs to create product experiences for logistics teams that weren't previously possible.

Your responsibilities will include:

• Collaborating with customers to deeply understand their business processes, pain points, and objectives, then designing AI agent solutions to solve those problems

• Supporting our sales team to win enterprise deals

• Building, configuring, and deploying custom AI agents using our platform

• Working closely with the engineering team to identify product and platform improvements

• Creating clear documentation, training materials, and best practices to help customers get maximum value from our AI agents

• Serving as the technical liaison between customers and the product team, translating business requirements into technical specifications

• Supporting customer implementations and ensuring successful adoption and scaling of our solutions

• Contributing to the ongoing improvement of our AI agent platform based on real-world customer feedback

Must haves:

• 3+ years of experience in a technical customer-facing role (solutions engineering, technical consulting, implementation engineering, etc.)

• Strong technical aptitude with the ability to quickly understand complex systems and workflows

• Experience working with APIs, data integration, and technical implementation projects

• Excellent communication skills with the ability to explain complex technical concepts to non-technical stakeholders

• Problem-solving mindset with a drive to find innovative solutions to customer challenges

• Bachelor's degree in Computer Science, Engineering, or related field, or equivalent practical experience

Nice-to-haves:

• Experience in logistics, supply chain, or transportation technology

• Familiarity with AI, machine learning, or large language models

• Programming experience in Python, JavaScript, or TypeScript

• Prior experience at a high-growth startup

• Background in enterprise software implementations or customer success

Compensation

• The rare opportunity to join a formidable team to build an enduring company, in person, as a first 15 employee

• Competitive compensation

• Significant equity upside

• Medical / dental / vision

This role is based in person in San Francisco, CA (not remote).

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