Customer Success Manager (San Francisco)

About Foursquare

Foursquare is the leading independent location technology and data cloud platform, helping businesses connect the digital and physical worlds with precision and purpose. Our products power everything from market analytics to targeted experiences, relied on by some of the world’s most iconic brands.

But what makes Foursquare truly special is how we work. We're a team of builders, problem-solvers, and collaborators who care deeply about impact – both in the products we ship and the way we show up for each other. Great outcomes come from strong collaboration and shared ownership, and we believe growth happens through real challenges – whether that’s leveling up a skill, tackling unfamiliar problems, or pushing a project forward in a new way. If you're excited by cutting-edge tech and a culture that values both autonomy and teamwork, you’ll thrive here.

About the Position

Foursquare is looking for a Customer Success Manager to join our team inSan Francisco office; on a hybrid schedule of Tuesday, Wednesday, Thursday in office.

As our Foursquare team continues to expand, we’re seeking a client-focused, experienced Customer Success Manager to engage with our Agency and Brand clients. The CSM onboards new customers, provisions new campaigns, and provides ongoing technical support for in-flight campaigns using our suite of Attribution, Targeting, and Offline Conversion Feed products.

You’ll collaborate with our Account Managers to identify cross-sell and upsell opportunities, support the account strategy, and ensure customers are reaching their campaign goals and desired business outcomes. The technical aspects of this role include setting up and configuring our products for campaigns on partner media platforms and DSPs, helping clients understand and act on campaign result dashboards, and assisting in quarterly business reviews (QBRs) with clients.

The ideal candidate will have experience in ad agencies or ad tech companies providing client services for top tier clients. Familiarity with ad agencies, publishers, and the ad tech space is highly desirable in this role. You should understand how programmatic buys, social media advertising, and ad campaigns are bought and run. Your goal will be to ensure advertising agencies and the brands they serve are getting maximum value from our offerings in every campaign.

In this role, you’ll

• Effectively manage the various steps of the Customer Journey including Customer Onboarding, Campaigns Planning/Execution
• Efficiently manage a large and diverse portfolio of customers and set of activities with a strong focus on improving Customer Health and achieving high level of customer satisfaction in collaboration with Sales and Account Management
• Successfully scope, design and implement complex technical solutions designed to help customers achieve positive business outcomes
• Partner closely with your counterpart on the Account Management team to build and execute detailed account plans
• Work cross-functionally with Ops to address client escalations and stay aware of Foursquare's product direction and future capabilities
• Be the day-to-day contact for your book of business including conduct campaign results readouts, client training/workshops design and delivery, pre-sales support for RFIs/RFP
• Provide customer and market feedback on product/services roadmaps, messaging, and positioning
• Adhere to service level agreements (SLAs) with a sense of urgency and timely, proactive communication
• Take a relentless approach on advocating for your customers

What you’ll need

• 2-3 years experience in Customer Success or client-facing campaign support roles
• Advertising or social media technical experience is a plus. Examples are web front end programming and troubleshooting, working with DSPs such as The Trade Desk, data and programming concepts (arrays, HTML, JSON)
• Excellent written and verbal communication, discovery, and presentation skills
• Industry expertise in ad tech, with mastery of the landscape, terminology, and excellence in client service. Experience working with ad agencies strongly preferred
• Ruthless prioritization of work activities across your book of business in a fast-paced, dynamic environment
• Ability to consistently apply troubleshooting best practices and provide client-specific communications and documentation
• Strong critical thinking and information retainment skills. Foursquare is a fast-paced and dynamic environment, and the ideal candidate can identify patterns across their book of business and, if needed, draw on previous situations for quick resolution
• Your own unique talents! If you don’t meet 100% of the qualifications outlined above, we encourage and welcome you to still apply!

Benefits and Perks

• Flexible PTO – take the time you need to rest and recharge
• Comprehensive healthcare – industry-competitive medical, dental, vision, and life insurance
• 401(k) with company match – invest in your future with support from Foursquare
• Family planning support – access fertility and family-building programs through Carrot
• Growth Investment Program – funding and resources to support your personal and professional development
• Tech setup – we’ll provide a company laptop and the essentials to help you get up and running smoothly
• Hybrid work schedule – in-person collaboration on Tues/Wed/Thurs for hybrid roles (remote roles excluded)

At Foursquare, we’re committed to offering competitive pay and benefits that reflect market standards and the unique strengths each candidate brings. Actual compensation is based on a variety of factors, including skills, experience, and office location. We also regularly review our compensation practices to ensure fairness, equity, and alignment with evolving market trends.

The estimated annual total cash compensation range for this role is $95,000 – $115,000 . While final offers may vary slightly based on individual qualifications, we aim to stay within this published range to support pay equity and transparency across the organization.

Salary is just one part of our total compensation package, which also includes restricted stock units, comprehensive health insurance options, and a wide range of benefits.

Things to know…

Foursquare is proud to foster an inclusive environment that is free from discrimination. We strongly believe in order to build the best products, we need a diversity of perspectives and backgrounds. This leads to a more delightful experience for our users and team members. We value listening to every voice and we encourage everyone to come be a part of building a company and products we love.

Foursquare is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected Veteran status, or any other characteristic protected by law.

#LI-HYBRID #LI-AY1