Senior Customer Success Manager (San Francisco)

Location: San Francisco,California,United States

About Moengage

About MoEngage

MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including McAfee, Flipkart, Domino’s, Nestle, Deutsche Telekom, and OYO. MoEngage combines data from multiple sources to help brands gain a 360-degree view of their customers.

MoEngage Analyticsarms marketers and product owners with insights into customer behavior. Brands can leverageMoEngage Personalizeto orchestrate journeys and build 1:1 conversations across the website, mobile, email, social, and messaging channels.MoEngage Inform, the transactional messaging infrastructure, helps unify promotional and transactional communication to a single platform for better insights and lower costs. MoEngage’sAI Suitehelps marketers develop winning copies and creatives, optimize campaigns and channels that boost engagement, and help with faster execution.

For over a decade, consumer brands in 60+ countries have been using MoEngage to power digital experiences for over a billion monthly customers. With offices in 15 countries, MoEngage is backed by Goldman Sachs Asset Management, B Capital, Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and Helion Ventures.

MoEngage was named a Contender in The Forrester Wave: Real-Time Interaction Management, Q1 2024 report, and Strong Performer in The Forrester Wave 2023 report. MoEngage was also featured as a Leader in the IDC MarketScape: Worldwide Omni-Channel Marketing Platforms for B2C Enterprises 2023.

Job Description

• Onboard customers with Integration support and drive adoption of MoEngage products

• Be the point of contact for Accounts and be responsible for the growth of the customer

• Build relationships with senior stakeholders and manage account planning

• Provide relevant CRM and mobile marketing automation expertise to the Customers

• Advise clients on the most effective ways to use the MoEnagage Platform

• Be a Product Evangelist, consulting the top internet companies on their growth.

• Awareness on Information Security concepts and Best Practices

Skills

• 5-7 years of experience with relevant experience.

• Understanding of the Mobile Ecosystem & App Marketing. Previous experience in a Success or Support Engineer role for a Saas company is a plus.

• SaaS and B2B experience is a must.

• Ability to understand customer requirements and see how MoEngage can add value in various ways.

• Take ownership of the relationship post-sales and grow the customer

• Champion the product and be an evangelist

• Empathy - Needed in any client-facing role, also important for working with other teams.

• Strong written and verbal communication skills

Perks

• Work at Scale and challenge yourself

• Work with a smart team that grew up in the Mobile First world

• Work on an award-winning product, tech, and scale

• We have you sorted with our coolest tech and software- Gainsight

• Our learning program - Xcelerator to power your learning goals

• CSM Leaders like nowhere else, and the coolest team you can imagine

The annual total salary range for this position is $75,000 - 125,000 USD
Please Note: Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level.

Why Join Us!

At MoEngage, we are passionate about our team and technology - see below to know more about us.

Scale @MoEngage

We handle more than a billion messages every day. Rest assured, you will be surrounded by really smart and passionate people as we scale much more to build a world-class technology team.