Director of Warehouse Operations & Logistics (San Francisco)

ABOUT US :

Got Light applies a fresh approach to lighting, audio, video, staging, and drape in the special event and wedding industry. We produce hundreds of events each year including some of the most notable events in the City, including major opening parties and social galas. Our company promotes team-building and maintains high employee retention rates by consistently creating a fun and dynamic work environment.

Make Art. Have Fun. Be Proud.

ABOUT THIS JOB:

The Director of Warehouse Operations & Logistics will be responsible for overseeing all aspects of warehouse operations, including personnel management, scheduling, logistics, fleet maintenance, and event production support. This is a leadership role requiring strategic planning, team development, and a results-driven mindset to optimize performance while upholding the highest standards of quality and service. The role ensures efficient workflows through quality control and the development of operational policies and procedures. This role also emphasizes maintaining a secure, organized warehouse environment and fostering a positive, team-oriented workplace culture. The ideal candidate will bring hands-on warehouse management experience, excellent problem-solving abilities, and a focus on productivity, safety, and quality control to the Got Light team. This leadership role requires strategic planning, team development, and a results-driven mindset to optimize performance while upholding the highest standards of quality and service.

JOB DESCRIPTION:

Team Leadership & Strategic Oversight

• Develop and execute a long-term strategic plan for facility management that supports the organization’s growth, operational needs, and evolving priorities.
• Lead, mentor, and manage a cross-functional team, including hiring, performance management, development, and succession planning.
• Responsible for all warehouse staffing and scheduling based on event forecasting.
• Cultivate a strong team culture that values collaboration, accountability, and a strong continuous improvement mindset.
• Partner with senior leadership to define and adjust staffing plans based on organizational growth and operational needs.
• Develop and maintain training programs to ensure staff competency, regulatory compliance, and adherence to safety protocols (e.g., Cal/OSHA).
• Create and monitor KPIs to measure performance and drive continuous improvement across facilities and warehouse operations.
• Use data analytics to identify trends, forecast capacity needs, support executive reporting, and inform strategic planning.
• Act as a key liaison between warehouse teams and other department management to ensure effective communication, collaboration, and alignment on overall goals.

Budgeting & Financial Management

• Prepare and manage department budgets, including forecasting and tracking actuals.
• Develop and oversee project-specific budgets as required.
• Monitor warehouse and maintenance expenditures ensuring alignment with fiscal goals.
• Collaborate with senior leadership and cross-functional Department Head peers to research and implement innovative, effective solutions for cost savings and improved efficiency.

Operational & Facilities Management

• Oversee day-to-day operations of facilities and warehouse, including scheduling, logistics, fleet management, and quality control of inbound/outbound equipment.
• Develop, implement, and maintain policies, procedures, and SOPs to improve operations, align with regulations, and ensure workflow efficiency.
• Coach and train direct reports on operational best practices.
• Collaborate with HR, IT, and operations to automate and streamline workflows, including onboarding, offboarding, and workstation setup/relocation.
• Establish and uphold standards for site inspections, preventative maintenance, and facility repairs.
• Implement and manage work order systems to ensure timely maintenance, fabrication, and repair responses.
• Address all safety and maintenance issues for the facility, both interior and exterior.
• Negotiate and manage vendor contracts and schedules (e.g., janitorial, HVAC, fire protection, IT, trucking, yard maintenance).
• Optimize warehouse layout and space utilization to support operational efficiency.
• Conduct audits, process reviews, and vendor evaluations to maintain compliance and safety standards.
• Ensure emergency readiness, including handling after-hours and weekend incidents.
• Oversee warehouse security, equipment integrity, and employee safety training.
• Coordinate vendor logistics, including high-volume pick-ups and returns.
• Serve as the primary point of contact for on-site security to ensure a safe environment.

REQUIREMENTS:

• A Minimum of an Associate's Degree or another such related degree

Experience:

• 5-7 years of progressive leadership experience in facilities and/or warehouse operations.
• Experience in shipping, receiving, inventory management, and logistics.
• Strong financial acumen, including budget management and forecasting.
• Experience developing and tracking KPIs.
• Strong knowledge of OSHA/Cal-OSHA and other relevant safety regulations.
• Excellent communication, collaboration, organizational, and problem-solving skills.
• The ideal candidate will be fluent in both Spanish and English and have strong leadership skills to effectively manage a diverse team.

Technical Skills:

• Base knowledge of Lighting, Audio, Visual, & General Production is required.
• Proficient with Apple Products, Google Suite, Microsoft Office Suite, and Slack, project management software such as Asana nice to have
• Forklift certification is a plus.