Store Manager (HELE King & Cooke | Full-Time) (Honolulu)

HELE Store Manager

Salary Range: $52,182 - $78,273 Annually

Other Compensation:Quarterly Bonus - Retail Incentive Program

Work Location: 759 South King St, Honolulu, HI 96813

The Opportunity:

• Howzit! We are Par Pacific Holdings, Inc., voted Ho'okela Awards 2024 Retail Team of the Year and ranked #1 for 2023 on Hawaii Business magazine's Top 250 list of the state's largest companies by revenue.
• This position, in one of ourHELE convenience stores , is a great place to set out on a career path in our organization.
• Join ourohana -- we trulycare for our employeesandpromotea close-knit atmosphere.
• We welcome and encourage input from all employees, and you'll become part of a team that includes driven, creative thinking, and hardworking professionals who love to win.
• Earn excellent compensation, including bonus potential and great benefits. For example, when you combine vacation and personal time off, you will start off withup to four weeks of paid time off.
• Run your Hele store witha degree of autonomy(according to SOPs, of course), and we'll also provide support, including strong training.

Primary Job Responsibilities:

Safety

• Maintain a safe work environment for employees and customers by setting safety as a priority
• Ensure pump islands, lot, and store areas are clean and free of debris at all times
• Work with Safety Team and conduct monthly mandatory meetings and trainings
• Report safety incidents in a timely manner and comply with safety policy, programs and processes
• Conduct timely and in-depth incident investigations to uncover root causes, and accurately prepare and submit required reports and paperwork within required time frame

Leadership and Personnel Management

• Train, develop, guide and evaluate employees to operate the store effectively and safely to provide superior customer service
• Maintain a professional and supportive image among subordinates and supervisors
• Work with recruiting team to actively recruit, interview and select qualified applicants utilizing non-discriminatory management skills
• Prepare and submit all employee paperwork accurately and timely i.e. (performance appraisals, performance notices, new hire checklist, employee change forms, etc.)
• Ensure that all employees receive continuous on-the-job, and company required training to improve customer service performance and safety awareness
• Motivate and provide employee recognition to improve individual, team, and store performance
• Address employee performance and violation issues. Implement a progressive disciplinary approach when dealing with employee performance issues, prepare and submit the proper documentation within required time frame
• Set and communicate performance expectations, and evaluate actual performance based on those expectations. Prepare on-going performance appraisals in writing for all employees, providing proper performance-based feedback
• Develop potential employees through coaching and training so they are ready for promotion to the next level, creating a robust Succession Plan
• Carry out all company policies

Customer Service and Site Relationships

• Consistently provide prompt and courteous customer service, may be required to assist customers at the gas pump, and assist in resolving customer issues
• Accurately ring up all sales on POS system, comply with all cash handling procedures and other payment types for products sold
• Develop positive and professional relationships with all customers, vendors and contractors
• Responsible for all cash, monies and inventory during shift
• As a top priority, develop and assign tasks appropriately to ensure that the store is clean, adequately stocked and organized for fast, convenient and professional service to customers
• Ensure friendly, welcoming and well-maintained store environment to provide customers with a buying experience that meets their expectation
• Monitor customer needs and expectations, and work with store employees to ensure those needs are met by promoting programs and ensuring suggestive selling
• Assist customers at the pump and in the store to find the desired product and operate equipment
• Actively solicit customer feedback via consistent personal interactionand engagement
• Ensure complaints are resolved quickly and sincerely to the customer's, vendor's and contractor's satisfaction
• Promote and ensure a safe, positive public image within the community
• Promote, grow and maintain process of Loyalty Reward program

Business and Financial Management

• Plan and manager store activities to maximize operating profit
• Monitor fuel sales volume and competitor pricing to assist the pricing analyst in development of store specific fuel pricing strategies and tactics
• Monitor merchandise and food movement, including competitor offerings to assist in development of store specific product mix and pricing strategies
• Maintain store layout and product displays per schematics
• Execute store level sales promotions and assist in implementing network-wide promotional and advertising campaigns
• Manage fuel, merchandise and food inventory to ensure optimum stocking levels
• Staff and schedule labor to meet customer demand while staying within budget
• Control operating expenses, including maintenance, utilities, supplies and inventory loss
• Prepare and submit daily sales reports accurately and timely, including, invoices, bank deposits, and environmental compliance reports
• Safeguard and account for all money received and disbursed
• Organize and maintain all site files, manuals, and other information materials
• Receive merchandise using proper check-in procedures when working with vendors

Facilities Management

• Work with Retail Facility team to maintain appearance standards of paving, lighting, canopy and other physical structures
• Report and follow up on facility issues as needed
• Ensure facilities and equipment are in safe working order
• Maintain dispensing and store equipment to ensure clean, sanitary and safe working conditions at all times
• Ensure required signage/decals are posted

Note: This description is intended to give you a general overview of the position. Additional responsibilities and opportunities may be identified based on current business needs.

Physical Demands:

• Ability to stand and/or walk for an entire shift
• Ability to see with 20/40 vision (corrective lenses acceptable) in order to see numbers on store inventory levels, items purchased, gas pumps in operation, and problems that may occur with gas pumps
• Ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations
• Ability to follow safety procedures (eg. respond to safety alarms, contact 911 for emergenc