Operations Client Service, VP (Boston)

The Client Service Vice President is a client facing role, and acts as the key contact point for our asset manager clients with respect to

• Daily servicing of the account, SLA requirements etc.,

• New services and/or changes to service and associated billing adjustments

• Escalation of service Issues and/or performance concerns

• Coordinating Standard KPI and Service Level Meetings

• Acting as the client’s sponsor when working with internal State Street teams

• Query resolution

• Periodic compliance processes including Year End co-ordination, AML reviews, FTOP reviews etc.

Key Responsibilities:

• Client Service Management:

Building and maintaining strong relationships with key clients, acting as a primary point of contact for their needs and concerns.

• Service Delivery Oversight:

Ensuring that State Street's services are delivered effectively and efficiently to clients, meeting their specific requirements and expectations.

• Issue Resolution:

Addressing and resolving client issues, escalating problems when necessary, and working with internal teams to find solutions.

• Client Communication:

Proactively communicating with clients about service updates, market changes, and relevant information.

• Strategic Planning:

Contributing to the development and implementation of strategies to improve client satisfaction, retention, and revenue growth.

• Team Leadership:

Lead a team of client service professionals, providing guidance, training, and performance management.

Positive engagement is critical. The role needs to take ownership and accountability for ensuring the client experience is positive, their queries can be addressed quickly and they have appropriate timeline and line of sight on all open items.

Depending upon the size of the client a Client Service Vice President can expect to service a group of like clients

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to Flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Salary Range:

$110,000 - $170,000 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Job Application Disclosure:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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