General Manager (Boston)

Elevate Your Career with the Battery Wharf Hotel Boston Waterfront !

The Battery Wharf Hotel Boston , a premier full-service hotel located in the heart of vibrant Boston, is seeking a dynamic and experienced Hotel General Manager to lead our team and ensure the highest standards of hospitality. If you are an innovative leader with a passion for delivering exceptional guest experiences and driving operational excellence, we invite you to join our team!

Boston’s Battery Wharf has a rich history that spans more than 300 years! From it's time as an early defense location for the new colony, to it's parlay into a ship building hub, to present day use as a waterfront hotel, Battery Wharf has always been a vibrant part of the city.

This position functions as the primary, strategic business leader of the Battery Wharf Boston, responsible for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation intended to deliver a return on investment to ownership. The General Manager leads a team in the development and implementation of property-wide strategies and ensures implementation of brand service strategies, with the objective of meeting or exceeding guest expectations.

Responsibilities

• Sets goals and expectations for direct reports.
• Identifies leadership and fosters career development.
• Inspires and motivates team to achieve operational excellence.
• Creates a cohesive leadership team and positive business environment that consistently delivers results.
• Develops deployment strategies to market property in order to continue to grow market share.
• Supports the sales strategy by encouraging effective revenue management practices.
• Reviews the STR report, competitive shopping reports and using other resources to maintain an awareness of the property’s market position.
• Identifies key drivers of business success.
• Reviews sales goals and strategies to ensure alignment with positioning and pricing
• Ensures sales and revenue engines are leveraged to drive RevPAR improvement year over year.
• Ensures capital expenditure funds are being budgeted and deployed effectively and within program.
• Works collaboratively with the partnership group to build strong relationships to aid the business objectives of the hotel.
• Holds staff accountable for successful performance in a positive manner.
• Utilizes an “open door” policy.
• Communicates a clear and consistent message regarding property goals to produce desired results.
• Fosters employee engagement to provide excellent service.
• Hires executive committee team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
• Provides strategic direction and direct support to ensure the success of the group sales team.
• Ensures accurate revenue, expense and labor forecasts and execution.

Qualifications

• At least 5 years experience as a General Manager in a full-service environment
• Strong leadership skills. Able to motivate team to provide best-in-class customer service.
• Previous experience as a General Manager in a union environment preferred.
• Self-motivated, well organized, ability to motivate others and results driven leader with exceptional ability to meet and exceed deadlines and goals.
• Requires excellent communication skills, both verbal and written.
• Budgetary analysis capabilities required; ability to prepare and analyze data. Must possess advanced computer skills.
• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service-oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Perform other duties as requested by management.

Source: Westmont Hospitality Group