Chief Operating Officer (Brockton)

General overview: The Chief Operating Officer (COO) is a dynamic, hands-on leader responsible for ensuring the seamless integration of BAMSI’s services to meet client needs holistically. They will maintain a high-performance environment that fosters quality service, excellent customer and stakeholder satisfaction, and enhanced employee morale. The individual is expected to drive operational excellence, fosters collaboration across all divisions, and supports the organization’s mission of providing accessible, high-quality services. The role requires strategic vision, business acumen, and a commitment to developing innovative and sustainable programs.

Responsibilities:

1. Strategic Leadership :

• Partner with the CEO to develop and implement the organization’s mission, vision, and long-term strategic goals.
• Engage in executive and senior-level planning and decision-making with the executive leadership team.
• Participate in the preparation of short- and long-term strategic initiatives, including goals and plans aligned with BAMSI’s mission.
• Oversee and report on progress related to strategic goals.
• Work with senior team to conduct comprehensive assessments of market opportunities and lead program development to expand BAMSI’s system of care

2. Operational Excellence :

• Oversee day-to-day operations, ensuring alignment with strategic goals, regulatory requirements, and organizational values.
• Ensure compliance with licensing, certification, accreditation, and agency standards.
• Address deficiencies identified in audits and develop action plans to ensure corrective actions are implemented.
• Seek and facilitate continuous improvement in quality standards, professionalism, and operational efficiencies.
• Coordinate the annual policy review process.
• Facilitate cross-departmental collaboration to deliver holistic, integrated services for those served.

3. Innovation and Technology :

• Advance the integration of technology to enhance operational efficiency, data-driven decision-making, and service delivery.
• Foster a culture of innovation to address emerging community needs and improve service accessibility.

4. Growth and Financial Sustainability :

• Identify opportunities for growth through partnerships, funding diversification, and service line expansions.
• Collaborate with the CFO to ensure financial sustainability and operational efficiency.
• Collaborate with finance, human resources, program leadership, and senior managers on operational issues affecting contracts, grants, properties, systems, and employees.
• Oversee the development of department budgets and monitor fiscal performance, implementing operational changes as needed.
• Participate in evaluating and planning new business development, partnerships, and merger opportunities.
• Recommend organizational design changes to enhance services and ensure financial stability.

5. Team Development :

• Mentor and develop the executive leadership team, promoting accountability, innovation, and professional growth.
• Cultivate a positive, inclusive workplace culture that supports employee engagement and retention.
• Provide leadership in planning and managing value-based initiatives, focusing on population health, quality, safety, and consumer satisfaction.
• Create an environment that supports employee satisfaction and improved service quality.

7. Regulatory and Ethical Compliance :

• Ensure all programs meet or exceed federal, state, and local regulations, as well as BAMSI’s Code of Ethics.

8. Performance Monitoring :

• Regularly assess organizational performance and adjust strategic initiatives to align with market trends and standards of care.
• Report operational progress and challenges to the Board of Directors and CEO.

Education:

• Master’s degree in Community Service, business, public administration, healthcare management, or a related field preferred.

Experience :

• Minimum 10 years of senior leadership experience in nonprofit or human services management.
• Demonstrated success in leading complex organizations, achieving strategic goals, and driving operational improvements.
• Experience in managing budgets, fostering innovation, and integrating technology into operations.
• Demonstrated ability to build partnerships with funding sources and community stakeholders.
• Experience in organizational design and business development.
• Familiarity with policy and legislative advocacy.

Skills :

• Strong leadership and management skills, including planning, team building, and mentoring.
• Knowledge of regulations and standards, including those of DDS, DMH, HUD, DBH, and CARF.
• Proven ability to develop and implement strategies that enhance service delivery and operational efficiency.
• Proven experience managing large budgets and implementing cost-control measures.
• Proficiency in Microsoft Office and electronic health record systems.
• Excellent written and oral communication skills.