Director of Primary Care Clinic Operations (Washington)

Director of Primary Care Clinic Operations

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Director of Primary Care Clinic Operations

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Get To Know Summit Pacific Medical Center
Your trusted partner in Health and Wellness, Summit Pacific is a vibrant and expanding public hospital district that operates a Critical Access Hospital with a Level IV trauma designation, three rural healthcare clinics, and a seven-day-a-week urgent care clinic. Our vision is “Through Summit Care, we will build the healthiest community in the Nation.” Our hospital is unique due to its size and accessibility. We pride ourselves on our ability to give patients quick access to a provider.

• Critical Access Hospital
• 24/7 Emergency Department
• Level II Cardiac Center
• Level III Stroke Center
• Level IV Trauma Care
  

To learn more about Summit Pacific, visit Range (depending On Experience)
$67.15 - $105.99
Job Summary
Provides both operational and strategic level leadership for the organizations Primary Care Rural Health Clinics across multiple locations to ensure that each practice operates efficiently, meets financial, volume objectives, and quality objectives. Facilitates an interdisciplinary, collaborative approach in the delivery of care and programs; partners with clinic providers and management staff to provide effective and proactive management of clinic operations; develops and implements programs, processes, and best practices to optimize patient care and ensure maximum operational efficiency, service, and patient satisfaction.
Job Specific Duties And Responsibilities

• *Participates in strategic planning for the District; ensures clinic operations are aligned with SPMC objectives. Assists with the development of growth strategies and identification of service/program needs and participates in planning and implementation of new or acquired services and programs. Works collaboratively with other departmental directors to operationalize organizational initiatives.
• *Partners with physicians and clinic managers to plan and lead clinic operations. Engages staff, providers and managers in developing and implementing action plans to meet annual operating goals.
• *Establishes clinic standards for workflow and delivery of patient care to ensure compliance, efficiency and patient satisfaction and develops and evaluates alternative courses of action and implements improvement plans through utilization of Quality Improvement (QI) and Process Improvement (Pl) principles.
• *Supports clinic Managers to oversee the delivery of exceptional and compassionate care to all clinic patients.
• *Maintains high visibility by making regular rounds to clinics. Demonstrates an attitude of cooperation and professionalism and fosters harmonious relationships between staff and providers to ensure patient care and customer service standards are met. Partners with Marketing to develop and implement marketing plans to promote the clinics and their professional staff.
• *Advises and consults with physicians, nurses, and other District personnel. Serves as a liaison across disciplines. Participates as an active member of various committees; leads work groups, projects and committees as assigned.
• *Executes management tasks in an accurate and timely manner. Provides effective leadership and oversight of assigned staff; leads by example and provides support, guidance, coaching and performance management when needed.
• *Maintains professional skills and awareness of regulatory changes, compliance issues, innovations and developments. Ensures compliance with all regulatory requirements and federal, state and local laws. Stays abreast of trends and best practices. Maintains programs and records in good order, as required for efficient and effective operations.
• Performs special projects and other related duties as assigned.
  

Leadership Responsibilities - Director
Builds and Maintains Relationships:

• Puts effort into fostering organizational relationships. Works as an effective collaborator and partner. Develops an external network
  

Communicates a Compelling Vision And Direction

• Champions organization vision and department plans. Challenges & supports direct-reports in advancing the vision.
  

Demonstrates Effective Organizational Management Skills

• Successfully performs difficult/complex management tasks, such as: Plans for future service, equipment and physical space needs. Develops and oversees complex department budgets; develops revenue enhancement and expense management plans. Oversees department(s) to meet service and performance expectations. Monitors and manages staff performance, satisfaction and engagement. Maintains accurate and complete records. Leads cross-functional process improvement activities. Monitors department performance indicators; provides regular reports to leadership. Ensures compliance with regulatory requirements and federal, state and local laws.
  

Develops Self And Others

• Trains, develops and guides subordinate staff. Invests in personal and professional development.
  

Drives Results

• Pushes teams to set “stretch” goals; monitors progress; helps generate breakthrough ideas; encourages teams to learn and try new things; and adjusts course when needed to achieve results.
  

Fosters An Environment Of Trust And Integrity

• Role models and holds direct-reports accountable for their role in maintaining trust and integrity.
  

Leads Innovation

• Applies innovation skills in difficult situations. Displays creativity in adapting traditional methods or developing new procedures
  

Manages Change

• Applies change management concepts to facilitate the success of significant changes within span of control.
  

Thinks Strategically

• Develops effective cross-functional strategic initiatives that support organization-wide objectives.
  

Organizational Responsibilities
In addition to the duties and responsibilities listed above, leaders are expected to support and uphold the Summit Pacific mission, vision and values; comply with policies, procedures, and regulatory requirements; and conduct themselves in an ethical, professional, respectful, and collaborative manner.
Required Education And Experience

• Bachelor's degree in Health Care Administration, Business Administration, or other related field. A master’s preferred. An equivalent combination of education and experience may substitute, pending completion of Bachelor degree in progress.
• Two years of management experience.
• Five years of progressively responsible experience in a medical office practice setting.
  

Required Licenses, Certifications, And/Or Registrations

• N/A
  

Required Knowledge, Skills, Abilities

• Knowledge of practice management/clinic administration, patient/customer relations, clinical business operations, human resources, information management and quality/risk management.
• Ability to cultivate effective relationships and work in collaboration with medical and administrative staff, patients, and the public. Strong leadership, facilitation, delegation, and coaching skills.
• Proficient in the use of current technology, including Microsoft Office products. Ability to learn and effectively use electronic medical records and other systems and equipment.
• Professional and effective written and verbal communication skills. Ability to identify and employ communication strategies appropriate to the audience. Ability to maintain accurate documentation and records.
• Ability to work independently performing a wide variety of assignments that require the use of independent judgment, problem-solving, organization, and prioritization skills.
• Demonstrated skill in process improvement, planning, organizing, and change management.
• Ability to travel between office locations.
  

Work Shift
Exempt Staff
Working Location:
Elma, Washington
Benefits
Our uniquely designed benefits are here to support you and your family in staying well, growing professionally and achieving financial security!
We take care of you, so you can focus on delivering our mission of caring for everyone, especially the most vulnerable in our communities.
Benefits Offered By SPMC

• Competitive Compensation
• Medical
• Prescription<