Relationship Manager, Business Cards & Payments

Relationship Manager, Business Cards & Payments - Acquisitions (San Francisco)

Relationship Manager, Business Cards & Payments - Acquisitions (San Francisco)

Territory : San Francisco

Are you a self-starter, a go-getter, and a deal maker? Are you disciplined and autonomous? In Capital One’s Business Cards & Payments group, you will find a culture that expects and rewards excellence. We believe in unlocking the power of people and equipping them to do great things! We are looking for like-minded people who can share our passion for success and a high sense of urgency to deliver on customer needs.

Our Field Sales teams work with Small and Mid-Sized Business owners to create long-term, meaningful relationships to better understand their business and their entire B2B wallet. Through a consultative approach, we help small and mid-sized business owners identify the right products to optimize the rewards and benefits they receive.

We are committed to helping customers leverage our tools to lower the stress of financial management and increase the profitability of the bottom line. We aspire to become a trusted advisor, an informed teacher, and a concierge to guide and improve the confusing experience of owning, managing, and growing a small and mid-sized business.

To do this, we must be accessible, dynamic, and adaptive to their lifestyle, and we must be present in the lives of these customers. We have committed to building field-based regional teams that engage small and mid-sized businesses in their own communities and on their terms.

You will be instrumental in assisting small and mid-size businesses to thrive and grow. The ideal candidate will have an entrepreneurial spirit and serve as an advocate for our customers. They will be innovative, highly organized, and have a measurable, demonstrated ability to drive business results while delivering superior service to our customers. Independent, results-driven, goal-oriented, self-starters will thrive within our organization. You will be responsible for identifying and building new business opportunities in your assigned territory. This individual will manage multiple aspects of the sales cycle: building a go-to-market business plan, identifying and qualifying leads, cold-calling c-suite executives to set new appointments, assessing the needs of potential customers using a consultative approach, working with underwriting to evaluate risk, and driving new account engagement. This person needs to be process-oriented and highly organized. You will be expected to disrupt prospects’ thinking and deliver solutions that transform their businesses.

General Responsibilities:

• Use insight and consultative selling techniques to teach prospective customers how they can leverage payment solutions (purchasing, travel, and electronic account payable) to positively impact their business.
• Learn about local small and mid-sized businesses and their purchasing needs and behavior.
• Analyze the small and mid-sized business’s total business spend to identify additional opportunities to leverage our products and services.
• Build broad and technical product knowledge and an understanding of how client-side processes should work with our products and services.
• Assist the business with incorporating our products into their purchasing platform and bookkeeping software.
• Maintain and update CRM systems regarding sales calls, pipelines, and closed sales to ensure data compliance.
• Acquire net new customers by cold call prospecting ; this is not a referral sales model.
• Initiate and participate in educational and/or networking events.
• Establish relationships with “Centers of Influence” in order to engage with the local small and mid-sized business community.
• Drive incremental charge volume on the card with new clients.

Competencies:

• Project and process management, interpersonal influence, networking, project ownership, and workflow management skills.
• Excellent needs-based oral presentation skills.
• Ability to secure appointments directly with clients and new prospects.
• Strong organizational, interpersonal, telephone, and PC skills.
• Proven experience hunting for net new business selling in the field.

Basic Qualifications:

• At least 3 years of sales experience.

Preferred Qualifications:

• Bachelor's Degree.
• 5 years of outside customer sales experience as an individual contributor, driving new acquisition as well as managing a client portfolio.
• 1 year of experience working with small and mid-sized business customers.
• 1 year of experience in the financial industry.
• Proficiency using Salesforce.com.
• Proficiency using Google Suite (Docs, Sheets, Slides, Gmail).

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed-upon number of hours to be regularly worked.

Sales Territory: $100,000 - $135,000 for Customer Development Manager.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI). Incentives could be discretionary or non-discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth, or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state, or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to .

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe, and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

About Us

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit.