Head of Customer Success (Chicago)

About Growth Signals

Growth Signals helps companies turn great research into real results. Our platform uses Generative AI to connect R&D with practical, revenue-focused outcomes, making it easy for teams to work together, learn faster, and commercialize new ideas. We give researchers and innovation teams a clear path to drive impact and leaders insight to plan for what’s next.

About the Role

We’re looking for a strategic and empathetic Head of Customer Success to lead our customer relationships and ensure enterprise clients derive maximum value from Growth Signals. This role is critical to driving customer satisfaction, retention, and expansion—working closely with product and sales to translate insights into action and impact.

Responsibilities

• Own the customer success function, leading onboarding, engagement, and retention across our enterprise accounts
  
• Build strong relationships with key stakeholders at client organizations and act as their trusted advisor. This includes decision-makers as well as internal influencers and product end users
  
• Help customers translate Growth Signals insights into measurable results, tracking progress and ensuring alignment with their business goals
  
• Develop and implement customer health metrics and playbooks to ensure consistent service delivery and proactive account management
  
• Identify opportunities for upsells and expansions, collaborating with the sales team to support those efforts (you’ll assist—not lead—the sales process)
  
• Work with key external joint project partners to ensure client and partner KPIs are being met
  
• Report regularly on customer outcomes, satisfaction, and growth opportunities to internal leadership
  

What We’re Looking For

• 5+ years in customer success, account management, or consulting, preferably with enterprise clients
  
• Strong relationship management and communication skills—you know how to listen, build trust, and influence outcomes. Experience collaborating with internal and external stakeholders in-person, on-site, and remote environments is a must.
  
• Ability to think strategically about business problems and align product usage with customer goals
  
• Experience at an early-stage startup is required; founder or co-founder experience is strongly preferred
  
• Comfortable working cross-functionally with product, data, and sales teams