General Manager

Job Description

Position Overview

Leading with a Purpose

As the General Manager of F1 Arcade, you will spearhead the daily operations of our cutting-edge concept, where dining meets dynamic entertainment. You will be responsible for setting strategic directions, managing a diverse team, and ensuring operational excellence across every facet of the business. Your leadership will be key to crafting a vibrant atmosphere that delivers exceptional guest experiences, drives profitability, and sets new industry standards. In this role, you'll blend operational precision with creative innovation to foster a culture of engagement and unforgettable moments for every guest.

Champion the Guest Experience

At F1 Arcade, the guest experience is at the heart of our business. As General Manager, you will champion a culture of unparalleled hospitality, ensuring that every guest enjoys a seamless blend of innovative dining and immersive entertainment. Your leadership will drive a consistently engaging atmosphere, where personalized service and attention to detail create memorable moments that keep guests coming back for more.

Operational Excellence

Being business-focused is essential for a General Manager, as it ensures that every strategic decision is aligned with driving profitability and operational excellence. Your ability to analyze financial data, identify growth opportunities, and streamline processes will not only enhance the guest experience but also secure the long-term success of our concept. This business acumen is key to maintaining competitive advantage and achieving sustainable growth in a dynamic market

Key Areas of Responsibility

• Operational Oversight: Manage daily operations, ensuring the seamless integration of dining and entertainment services while maintaining high standards of quality and efficiency.
• Financial Management: Oversee budgeting, forecasting, and financial reporting, implementing cost-control measures and revenue-generating strategies to drive profitability.
• Team Leadership & Development: Recruit, train, and mentor a diverse team, fostering a culture of collaboration and continuous improvement to deliver exceptional guest experiences.
• Guest Experience Excellence: Champion a guest-first approach by developing and maintaining service standards that create memorable and engaging experiences for every visitor.
• Strategic Planning & Execution: Develop and implement short- and long-term strategies that align with the brand's vision, positioning F1 Arcade as a leader in the competitive hospitality market.

Skills Required

• Experience: Minimum of at least 5 years of progressive leadership experience in hospitality, entertainment, or a related field. Proven expertise in operational management, financial oversight, and team leadership within fast-paced, dynamic environments is essential to succeed in this role
• Leadership & Team Management: Demonstrated ability to inspire, mentor, and manage a diverse team while fostering a collaborative work environment.
• Financial Acumen: Proficiency in budgeting, forecasting, and managing P&L to drive profitability and ensure fiscal responsibility.
• Strategic Planning: Expertise in developing and implementing business strategies that align with long-term goals and market trends.
• Excellent Communication: Strong verbal and written communication skills, essential for effective stakeholder engagement and team coordination.
• Operational Management: Comprehensive understanding of day-to-day operations in hospitality and entertainment, including vendor relations and service delivery.
• Problem-Solving & Decision-Making: Ability to analyze situations quickly, resolve issues efficiently, and make informed decisions under pressure.
• Customer Service Orientation: A deep commitment to enhancing the guest experience, ensuring every interaction is positive and memorable.
• Adaptability & Innovation: Capability to thrive in a fast-paced, dynamic environment and to introduce innovative solutions that drive success.
• Technical Proficiency: Familiarity with industry-related software and digital tools that support operational efficiency and data-driven decision-making.
• Ability to consistently demonstrate F1 Arcade Core Values:

Pursuit of Excellence

Positive Energy

Integrity

Team Spirit

Basic Physical Requirements

When working at an F1 Arcade venue, Team Members must be able to perform the duties of that venue. The team member will frequently sit for short periods of time, talk via Cloud Based video conferencing and the phone often, and hear and manipulate objects constantly.

Additional requirements will include lifting up to 10 (ten) pounds constantly and up to 50 (fifty) pounds as required. Lifting from floor to shoulder constantly and overhead infrequently. Twisting and reaching frequently. Grasping objects to move or manipulate constantly. Working in hot then cold environments for extended periods of time. May inadvertently bump into team members in a relatively small work area. Will stand and walk for extended periods of time. FREQUENT hand washing and sanitation is required. Ability to use knives, slicing equipment, and other food preparation equipment. Team Member must be able to communicate with Guests and other Team Members and manipulate handheld and desktop devices.

F1 Arcade is an equal opportunity employer. All applicants will be considered for employment without attention to race color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.