Senior Product Manager

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Job Opportunity: Our team is seeking a talented Product to work in our Washington, DC location.
What You'll Get to Do as a Product Manager:

• Focus on customer relationships and achieving business success for Teams providing platform and production user support services for a cloud-hosted, microservices-based application
• Communicate across both technical and business teams.
• Ensure that Platform and Tier 3 Production Support results are achieved in a timely and effective manner.
• Develop, monitor, and continuously improve Platform and Tier 3 Production Support processes and guidance.
• Identify customer needs and the larger business objectives for Platform and Tier 3 Production Support.
• Define what success looks like for Platform and Tier 3 Production Support activities.
• Help shape the Platform and Tier 3 Production Support vision, steps needed to turn that into a reality, and align stakeholders behind that vision.
• Understand and represent user needs.
• Understand historical ticketing trends to identify opportunities for eliminating repeat incidents and to reduce ticket volumes for defects and production data changes.
• Aid customer product owners in prioritizing Tier 3 production support requests, root cause analysis and remediation, and deployment of production data changes.
• Empower teams to make decisions independently.
  

You'll Bring These Qualifications

• Must be a U.S. citizen to obtain a Public Trust clearance.
• Bachelor's Degree and at least 7 to 10 years of relevant experience.
• Experience working as a product manager or business analyst.
• Experience analyzing feedback from clients, quantitative analytics data, research reports, market trends and statistics to shape the product vision.
• Experience serving as an advocate for the user.
• Experience unifying input from the business, technology, and user experience perspectives.
• Experience working in an agile environment and working collaboratively with integrated development teams.
• Experience in capabilities planning, strategic planning, risk management and/or change management.
• Experience analyzing user data to determine the extent to which the product is meeting user needs.
• Excellent written and verbal communication.
  

Nice To Have Qualifications

• Experience working as a product manager or business analyst in an operations and maintenance environment (i.e., Service Desk (Tier 1/2), Tier 3, Platform management, and other direct user support activities
• Experience working in an agile operations and maintenance environment and working collaboratively with integrated development teams.
• Experience developing, maintaining, and using ITIL service operations processes and methodologies.
  

A bout OneGlobe:
OneGlobe LLC was founded in 2005 to provide quality Information Technology solutions that exceed expectations. We focus on IT System Modernization using agile software development practices and DevSecOps to deliver intuitive and maintainable systems that we help our customers improve their processes and capabilities.
We provide full service IT solutions and have the skill to identify, plan and perform cost-saving steps throughout the system lifecycle to enhance system efficiency, while optimizing the value that we deliver to our customers. Our team has the drive and right mindset to feel ownership on the projects they work. They partner with our customers to give the extra effort sometimes required to deliver success.
We provide highly competitive benefits package to include: extensive medical/dental/vision, 7% of your annual salary toward 401(k), Paid Time Off (PTO), $5K annually toward ongoing education and training, and more. We also have monthly social and tech events!
See additional positions at: is a proud equal opportunity employer. We are a drug free, EEO employer committed to a diverse workforce. We will consider all qualified candidates regardless of race, color, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity, family responsibilities, disability, political affiliation or veteran status.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Product Management and Marketing

• Industries

  IT Services and IT Consulting

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