AVP, Branch Manager (San Francisco)

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GENERAL SUMMARY

Branch Manager is responsible for the overall success of the branch with a primary focus on retaining banking relationships and developing new business for the bank.

DIRECT REPORTS

The incumbent supervises the entire staff within the branch.

ESSENTIAL FUNCTIONS

• Management of and total accountability for a branch office in meeting administrative, compliance, operational, sales and service, and profitability objectives of the bank.
  
  • Make regular business development calls to solicit new business (loans, deposits) or improve services to clients.
  • Oversee and/or train/guide staff to provide clients with appropriate Bank products and services.
  • Ensure that staff members provide continuous quality service to clients.
  • Represent the bank in the community through involvement in various civic and charitable activities.
  • Ensure compliance with the bank’s policies and procedures.
  • Maintain non-discriminatory practices in business.
  • Perform miscellaneous duties as assigned.
• Sales & Service Responsibilities
  
  • Set annual personal performance plan/goals and weekly sales plan/goals for the branch staff.
  • Assess sales results of the branch.
  • Collaborate with marketing department to develop sales programs and campaigns.
  • Hold weekly sales/service meetings for briefings and debriefings.
  • Motivate staff to solicit sales and provide commendable service.
  • Supervise training of staff on product knowledge, sales, and service techniques.
  • Provide clients with appropriate bank products and services to meet their needs.
  • Build/enhance business relationships with clients.
• Lending Responsibilities
  
  • Make business development calls to solicit loans.
  • Maintain, promote, and enhance business relationships with clients.
• Administration Responsibilities
  
  • Set annual budget and business goals for the branch.
  • Monitor monthly income and control expenses of the branch.
  • Ensure a satisfactory branch audit.
  • Monitor performance of staff under the manager’s supervision, coach and counsel when needed, and ensure proper guidance for indirect reports.
  • Arrange for training and cross-training of staff as needed.
  • Address and resolve human resource issues when needed.
  • Understand personnel policies and procedures and treat staff fairly.
• Operations Responsibilities
  
  • Oversee/monitor performance of operations staff to ensure policy compliance.
  • Ensure satisfactory branch audit results.
• Authorities
  
  • Have authority to approve loans, overdrafts, checks, withdrawals, fee reversals, and other items.
  • Sign official checks and documents.
  • Provide signature guaranty.
  • Resolve errors and client complaints directly.
  • Hire and fire staff with senior management and HR concurrence.

QUALIFICATIONS

Education:

• College degree in business or finance preferred.

Experience:

• 3-5 years banking experience including 2 years in branch management preferred.
• Good knowledge of commercial lending products.
• Thorough knowledge of federal/state and IRS regulations.

Skills/Ability:

• Leadership: planning, organizing, motivating, supervising, and delegating.
• Ability to create a team environment.
• Accountability and decision-making skills.
• Strong sales and management abilities.
• Sound judgment.
• Excellent interpersonal and communication skills.
• Interpersonal skills for business development calls.
• Bilingual Mandarin or Cantonese preferred.

OTHER DETAILS

Salary: $80K – $100K/year, determined by knowledge, skills, experience, and location.

Cathay Bank offers a comprehensive benefits package including medical, dental, vision, life, disability insurance, FSAs, HSA with company contributions, voluntary coverages, and 401(k).

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We are an Equal Opportunity Employer, welcoming applications regardless of race, gender, religion, age, disability, or protected status.

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