Regional Director Operations · Miami, FL (Miami)

Odevo and Folio

Odevo and Folio are leaders in property and community management, combining global expertise with local market knowledge to deliver exceptional service. Together, we manage a diverse portfolio of properties and communities, leveraging innovative technology, operational excellence, and a people-first approach to create thriving, well-managed environments.

Odevo operates on a global scale, bringing innovative technology and transformative solutions to modernize and streamline property management processes. Folio offers unmatched expertise and personalized service in managing homeowner and condo associations in the U.S. Florida market. Folio manages a diverse portfolio of communities, delivering tailored solutions that enhance property value and elevate the living experience. By combining global resources, local expertise, and a people-first approach, we are committed to creating thriving communities and fostering long-term success for our clients and residents alike.

About the role

The Regional Director leads, manages, and oversees a portfolio of community associations across a designated region. The Regional Director role requires extensive experience in HOA/Community Association management, team leadership, financial acumen, and a deep understanding of local, state, and federal regulations affecting community associations. The Regional Director possesses strong organizational, communication, and problem-solving skills to effectively address the needs and concerns of community members and their team, while upholding the standards and policies of the HOA.

• Develop and execute strategies to improve efficiency, profitability, and service quality of community association operations.
• Lead a team of managers, administrative staff, and support teams to achieve performance goals.
• Provide mentorship and guidance to ensure professional growth and development of team members.
• Oversee the management of multiple community associations, ensuring compliance with governing documents, rules, regulations, and applicable laws.
• Monitor the overall health and success of the communities within the region, including property maintenance, financial management, and community relations.
• Build and maintain strong relationships with HOA Boards of Directors, ensuring regular communication and responsiveness to their needs.
• Serve as a trusted advisor to community boards, providing guidance on governance, operational best practices, and conflict resolution.
• Ensure adherence to all legal and regulatory requirements, including fair housing laws and local ordinances.
• Identify potential risks and implement mitigation strategies to protect the interests of the associations and the company.
• Implement and maintain standardized processes and procedures to ensure consistency and high-quality service delivery across the region.
• Implement and maintain standardized processes and procedures to ensure consistency and high-quality service delivery across the region.
• Conduct regular site visits, operational audits, and performance evaluations.
• Address escalated homeowner concerns, disputes, or grievances promptly and professionally.
• Mediate conflicts between board members, homeowners, and vendors as necessary.

• Perform any additional duties within the scope of HOA VP Regional Manager and as assigned by the manager.

Who you are

• Proactive, empathetic, and excellent at building relationships with residents, board members, and vendors.
• Skilled at fostering a strong sense of community and maintaining a positive living environment.
• Detail-oriented with strong organizational skills and a natural talent for problem-solving.
• Comfortable handling conflicts and resolving issues with a customer-first mindset.
• Tech-savvy, with the ability to navigate property management software and keep up with industry trends.
• Passionate about delivering exceptional service and enhancing the quality of life in the communities you manage.

Experience

• High School Diploma Required
• Licensed (Community Association Manager) required for consideration. License per Florida Statues 468
• Seven or more years of Community Association Manager (Licensed) experience or related business experience preferred.
• Proven experience in community management, property management, or related fields.
• Strong organizational and leadership skills with the ability to multitask effectively.
• Excellent communication and interpersonal skills to engage with homeowners, board members, and external stakeholders.
• Proficiency in fiscal management, budget development, and reporting.
• Advanced Knowledge of HOA regulations, compliance issues, and governance procedures.
• Ability to manage conflict resolution and maintain professionalism in challenging situations.
• Proficiency in Microsoft Office Suite and property management software is advantageous.
• Commitment to upholding ethical standards and promoting a positive community environment.

Excited?

Get in touch! We look forward to receiving your application! If you have any questions, please feel free to contactNicole Tacktikos , Talent Partner at Odevo.

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