Global Head of Commercial Operations (Boston)

About us
Join the adventure and innovate with a talented team that’s pushing the capabilities of experience management! Empower thousands of tour and activity operators.
With our innovative software solution and together with our partners Checkfront and Regiondo, our mission is to help businesses streamline their booking processes, increase online conversion and enhance customer experiences through our intuitive and robust software solutions. We are committed to driving innovation and supporting our clients in achieving operational excellence.
At Rezdy, we live by three core values:

• Be a Trusted Guide : Support our customers and each other with expertise and integrity.
• Shape the Future : Drive innovation and improvement in everything we do.
• Be Proud of the Journey : Celebrate successes and learn from challenges along the way.

About the Role
As the Global Head of Commercial Operations, you will report directly to the COO and serve as a central resource and strategic advisor for regional General Managers. Your mission is to optimize global commercial operations, ensuring alignment with company-wide objectives and enabling regional teams to excel.
What you will do

1. Leadership and Team Management

• Lead, mentor, and manage a high-performing team of specialists across HubSpot administration, lead management, sales training, reporting, and project management.
• Ensure the team delivers consistent, high-quality support to regional GMs and their commercial teams.
• Foster a collaborative and results-driven environment, encouraging innovation and continuous improvement.

2. Global Alignment and Process Optimization

• Work with the COO to define and implement global standards for commercial operations, ensuring consistent execution across regions.
• Support regional GMs in streamlining processes and implementing global best practices to enhance efficiency and scalability.
• Act as a bridge between regions, ensuring that strategies and initiatives are adapted to local needs while maintaining global consistency.
• Develop and maintain standardized frameworks for reporting, dashboards, and KPIs to monitor performance and identify opportunities for improvement.

3. Sales Enablement and Support

• Oversee the implementation and continuous improvement of sales enablement tools, training, and resources to support regional teams.
• Standardize lead management processes to ensure pipeline development and forecasting consistency across all regions.
• Collaborate with the team to deliver impactful sales training programs tailored to regional needs.

4. Operational Excellence and Technology

• Partner with your HubSpot admin and technology specialists to ensure CRM tools and systems are optimized and effectively integrated across all regions.
• Leverage your team’s expertise to ensure the adoption of best practices and the utilization of cutting-edge tools, including AI, to enhance operational performance.
• Drive process improvements and technological innovation to support regional teams and improve customer experiences.

5. Strategic Support for Growth Initiatives

• Partner with regional GMs to monitor revenue performance and provide actionable insights and recommendations.
• Collaborate with product and marketing teams to align go-to-market strategies and ensure global initiatives are well-executed at the regional level.
• Support the execution of global growth initiatives, including trade fairs, product launches, and cross-regional campaigns.

What we are looking for

• Experience : Minimum of 10 years in commercial operations, sales enablement, or strategy roles within a B2B SaaS environment, including experience managing cross-functional teams.
• Leadership : Demonstrated ability to lead, mentor, and manage high-performing teams across diverse expertise areas.
• Strategic Thinking : Strong ability to design and implement global strategies while balancing local operational needs.
• Collaboration : Exceptional interpersonal skills, with a proven track record of working effectively with regional leaders and cross-functional teams.
• Analytical Skills : Proficiency in interpreting data, developing performance dashboards, and leveraging insights to drive decision-making.
• Education : Bachelor’s degree in business, marketing, or a related field
• Travel Flexibility : Willingness to travel regularly to regional offices and key industry events.

Perks and Benefits

• A company that values work-life balance
• Half-day Fridays during the summer season
• Comprehensive benefits package, including 401(k) and health insurance
• Parental benefits
• Professional development allowance
• The chance to be part of a dynamic and innovative company that is making a difference in the tour and activity sector

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