Senior Manager, Product (Chicago)

Our story

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

Our Values:

Champion People – be empathetic and help create a place where everyone belongs.

Grow with purpose – Be inspired by our higher calling of improving lives.

Be Alight – act with integrity, be real and empower others.

It’s why we’re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com .

Alight unlocks enterprise growth for the world’s most influential companies with future-ready human capital and business solutions. Alight combines industry leading data and insights with unmatched depth and operational expertise to improve the employee experience and optimize cloud-enabled business processes. Alight’s 15,000 colleagues proudly serve thousands of clients and their more than 30 million employees and family members throughout 180 countries. Alight helps organizations of all sizes, including over 70% of the Fortune 100, achieve next level transformation.

The Senior Product Manager, Health is focused primarily on Alight’s Smart-Choice reimbursement accounts (FSA, HRA, HSA, Tuition, Commuter and more), but will also lead and participate in overall Alight health initiatives.

This individual will work closely with Product and Solutions leaders and will be accountable for product management and the delivery of new solutions for the Smart-Choice business.

This is a virtual / remote / work-from-home position available anywhere in the U.S.

Responsibilities:

• Work with the service team, vendors, third-parties, IT teams and clients to discuss technical scope, define business requirements, set project and program expectations, and manage involvement in analysis activities
• Work with cross functional teams – technology, business and operations to manage multiple project needs and to ensure product development meets defined needs
• Lead the deployment effort and partner with internal leaders to define overall deployment/rollout strategy for clients and colleagues, including beta or pilot testing, if appropriate
• Participate (as needed) in reviews of analysis, product & technical design, test plans, and standard operating procedures on our more complicated products and systems processes
• Assist in the planning, design, and development of new applications and enhancements
• Review and analyze the effectiveness and efficiency of the system and develop strategies for improving, or further utilizing, the system and all relative ancillary integrated technology (i.e., UDP, API calls, Customer Service application integrations, third-party system integrations like SSO, new application integrations, etc.)
• Perform gap and/or impact analysis and delegate as appropriate
• Assist in prioritizing and strategizing new product releases, to include setting goals, metrics and measures for success
• Contributes to overall strategic roadmap, including assessing stakeholder needs, business case development, and ROI determination
• Act as an escalation point when projects need organizational intervention
• Develop ‘voice of the customer’ in partnership with Product and Solutions leaders, utilizing market research, focus groups, client feedback, usability studies and other methods
• Perform detailed product review of final developed solution to ensure original scope and needs are achieved
• Coordinate with multiple teams and team members across several functional services and locations

Skills & Experience:

• 5-7+ years product management and project management experience
• PMP certification preferred but not required
• Experience with Agile methodologies
• Experience with project-based work structures and project life cycle models including the Product Development Life Cycle (PDLC)
• Proven experience overseeing the direction, development, and implementation of software solutions
• Ability to translate complex client requirements into system specifications and test plans in new environments
• Strong quality assurance background in benefits administration
• Ability to identify risks and articulate impacts to stakeholders
• Direct experience with automated software and system management tools
• Experience with relational databases and data extraction/manipulation tools
• Knowledge of database design, file management, data transfer and web service (API) techniques
• Knowledge of applicable data privacy practices and laws
• Ability to communicate ideas in both technical and user-friendly languages

Education:

• Bachelor's degree in Math, Actuarial Science, Finance, Computer Science, Economics, MIS preferred or equivalent work experience

Alight requires all virtual interviews to be conducted on video.

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Inclusion

We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process.If reasonable accommodation is needed, please contact .

Equal Opportunity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties a