General Manager (Baltimore)

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This range is provided by Wonder. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$105,000.00/yr - $112,875.00/yr

About Us
Imagine: 30 unique restaurants to order from, brought to your door in under 30 minutes. That’s what our customers experience.
At Wonder, we want to make world-class food within reach, no matter where you live. That’s why we’ve created a vertically integrated, new standard of dining that will allow you to enjoy menus from award-winning chefs and iconic restaurants across the country, all in one place. Our elevated brick + mortar locations will offer pick up and dine in options, as well as delivery to your home.
As a food-tech startup backed by top-tier venture capitalists and led by a team of experienced entrepreneurs—including some of the most accomplished leaders in the technology, culinary, and logistics industries—we’re growing. Join us in pioneering a new category of dining called “Fast-Fine”, and revolutionizing the way people eat.
About The Role
As the General Manager of a Wonder restaurant, you'll lead day-to-day operations, ensuring exceptional service and driving business growth. Your key responsibilities include managing operations to achieve results, prioritizing food safety and team member safety, and providing best-in-class customer service. With your people-centric leadership, you'll create an outstanding dining experience while contributing to the success of your restaurant.
Responsibilities
Manage Operations and Drive Results

• Lead, engage, and motivate a team of hourly restaurant team members, as well as supporting management staff
• Recruit, onboard, and train top-tier talent for your restaurant
• Manage P&L to meet operational goals and adhere to the budget
• Maintain clear and consistent communication regarding team achievements, priorities, protocols, and operational changes
• Demonstrate effective floor management by optimizing staff deployment for maximum efficiency
• Address performance issues promptly and respectfully through coaching, counseling, and conflict resolution
• Drive restaurant sales and service efficiency by resolving operational obstacles
• Supervise inventory and food safety protocols to ensure accuracy and efficiency, emphasizing adherence to shelf life and product dating guidelines
  

Manage Food Safety and Team Member Safety

• Prioritize team member safety through clear communication and leading by example
• Maintain consistent adherence to food safety and security standards
  

Provide Best in Class Customer Service

• Ensure all team members deliver excellent customer service
• Monitor team performance from the customer's perspective and acknowledge outstanding performance
• Schedule daily labor to meet business needs and deliver exceptional customer service
  

The experience you have

• At least three years of General Manager or similar leadership role experience in a high-volume Quick Service Restaurant (QSR) or full-service restaurant
• Demonstrated ability to effectively manage and develop teams of 15+ members, per shift
• Experience managing operations of a restaurant including food waste and cost, labor, and P&L reporting
• The ability to take in many variables to find the best solution to a problem
• Ability to lead and motivate a team in a fast-paced environment
• Attention to detail and a strong drive for efficiency and accuracy
• Demonstrates professionalism and adheres to policies and procedures
• Exhibits effective verbal and written communication skills
• Strong team player
  

Requirements

• Must be 21 years old and legally authorized to work in the US
• Must be able to lift 50 pounds
• Must be able to stand for a full shift while working
• Must have open availability, including night and weekend availability
• Must have a current Food Handlers Certification
• This list of qualifications and requirements also reflects the qualifications and requirements used as vetting criteria for our AEDT (Automated Employment Decision Tool)
  

Role Details

• Salary Range: $105000 per year - $112875 per year
• Location: Baltimore, MD
  

Benefits

• Medical, Dental, and Vision Insurance
• 100% employer-paid Life Insurance
• 401(k) Retirement Plan
• Employer match for Health Savings Account (HSA)
• Learning and Development opportunities to advance your career
• Employee Stock
• Employee Discount
  

Note: Some of our benefits vary by state and depend on the number of hours you work.
Qualifications
An AEDT (Automated Employment Decision Tool) is employed in the assessment of applicants for the positions being recruited for in order to gauge the following pertinent qualifications or traits:

• The candidate’s ability to perform the tasks in the available job role.
• The candidate's self-rated skill proficiency.
• The candidate’s fit for this job posting.
  

More information about the type, source, and retention policy relating to data collected for the AEDT can be found on the privacy policy here . We retain your personal information for as long as is necessary to manage your application for and employment with the Company and in accordance with our data retention schedule. We may retain your personal information for longer if it is necessary to comply with our legal or reporting obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, enforce our legal agreements and policies, address other legitimate business needs, or as permitted or required by applicable law. We may also retain your personal information in a deidentified or aggregated form so that it can no longer be associated with you. To determine the appropriate retention period for your personal information, we consider various factors such as the amount, nature, and sensitivity of your information; the potential risk of unauthorized access, use or disclosure; the purposes for which we collect or process your personal information; and applicable legal requirements. Personal information does not include certain categories of information, such as publicly available information from government records, personal information you make available to the public, and deidentified or aggregated information.
A final note
At Wonder we believe that in order to build the best team, we must hire using an objective lens. We are committed to fair hiring practices where we hire people for their potential and advocate for diversity, equity, and inclusion. As such, we do not discriminate or make decisions based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. If you have a disability, please let us know how we can make your interview process work best for you.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Food & Beverages

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