Head of Digital Supply Chain (Los Angeles)

Job Description:

At Warner Music Group, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we turn dreams into stardom and audiences into fans. We are guided by three core values that underpin everything we do across all our diverse businesses:

• Curiosity: We do our best work when we’re immersing ourselves in culture and breaking through barriers. Curiosity is the driving force behind creativity and ingenuity. It fuels innovation, and innovation is the key to our future.

• Collaboration: Making music and bringing it to the world is all about the power of originality amplified by teamwork. A great idea, like a great song, travels globally. We ignite passions and build connections across our diverse community of artists, songwriters, partners, and fans.

• Commitment: We pursue excellence for our team and our talent. Everything in music starts with a leap into the unknown, and we’re committed to keeping the faith, acting with integrity, and delivering on our promises.

We remain committed to Diversity, Equity, and Inclusion. We know it fosters a culture where you can truly belong, contribute, and grow. We encourage applications from people of any age, gender identity, sexual orientation, race, religion, ethnicity, disability, veteran status, and any other characteristic or identity.

Consider a career at WMG and get the best of both worlds – an innovative global music company that retains the creative spirit of a nimble independent.

Job Title: Head of Digital Supply Chain

A little bit about our team:

Warner Chappell Production Music (WCPM) is a global leader within the production and custom music industry and a proud member of the Warner Music Group and Warner Chappell Music families. Together we share a commitment to inspire through music.

WCPM is home to over 120 carefully curated catalogs whose hand-picked composers and artists have garnered EMMY, Telly, Addy and Promax Awards. With studios in Los Angeles and Nashville -- as well as offices in London, Paris, Hamburg, Amsterdam, and São Paulo -- WCPM releases over 1000 albums a year.

Your role:

The Head of Digital Supply Chain will be a key strategic leader responsible for implementing and optimizing all aspects of Warner Chappell Production Music’s global digital supply chain and technology infrastructure, including day-to-day operations and development oversight of music search platforms, CRM, metadata, and asset/data hosting and distribution. This is a highly cross-functional role both within Warner Chappell Production Music, and the wider Warner Chappell and Warner Music Group teams.

This is a pivotal IT position requiring an innovative, strategic approach to a best-in-class music search platform and technical music and data management systems, while managing client, distribution, and sales team needs globally for music access and delivery.

The right candidate will be a highly motivated, forward-thinking leader with a proven track record of overseeing Supply Chain teams within tech, music, or media industries. While Los Angeles is preferred, this role could be based in the Nashville or New York offices, or potentially remote for the right candidate.

Here you’ll get to:

Management & Operations:

• Oversee technology and data strategy for Warner Chappell Production Music, in collaboration with WMG Tech, including integration of new capabilities and advancements.

• Create and manage a long term development roadmap and budget, including evaluating, testing, and integrating appropriate internal and external tech solutions.

• Oversee strategic and project management of our long-term external partner relationships and related budget and invoicing.

• Lead OKRs across all functional areas of the WCPM supply chain.

• Manage and mentor a small digital supply chain team, fostering a culture of collaboration, innovation, and high performance.

Music Search Platforms & CRM:

• Bring our search platforms to the forefront of digital technologies and front-end web development, delivering a best in class UX/UI experience in collaboration with external partners.

• Steer new enhancements to existing applications to increase productivity.

• Provide user activity analytics with integration to CRM and marketing software.

• Translate differing territory needs and business practices into a strategic and effective CRM development roadmap.

Metadata:

• Oversee big data management, manipulation, integration, delivery, and analytics for music metadata.

• Inform technical policy on the creation and delivery of metadata across all labels (owned & third-party) and products.

• Oversee a creative data strategy and how it directly impacts the quality of platform search results, addressing client trends and needs.

Asset ingestion & Distribution:

• Oversee the bi-monthly new release ingestion & distribution process for all WCPM offices, catalog partners, and delivery end points.

• Oversee metadata and audio asset spec requirements, including hosting, file encoding, and embedding.

• Ensure an optimal, globally relevant, digital presence in all applicable markets and sub-published territories.

About you:

• Bachelor's degree in related field (e.g. Technology, Product, Supply Chain Management, Business, etc.).

• 8+ years of experience in digital supply chain management, preferably in tech, music, or media industries with a deep technical ability as a trusted subject matter authority with content and data management systems.

• Strong strategic thinking, analytical, and problem-solving skills.

• Excellent communication and interpersonal skills, with the ability to build relationships and influence others and a proven track record of leading and managing high-performing teams.

• Passionate about music and technology.

• Self-motivated, results-oriented, and able to work independently and as part of a team.

• Adaptable and able to thrive in a fast-paced, dynamic environment.

We’d love it if you also had:

• A proven track record of breaking down complex processes and identifying key pain points in order to deliver business improvements at a global level.

• A can-do approach with great communication and presentation skills to simply and effectively communicate complex processes and systems.

• A working knowledge of Salesforce, Tableau, Snowflake, Power BI, SQL, Confluence, AVID, Adobe Premiere Pro, Alteryx, and Agile project management is advantageous.

• Familiarity with music copyright data systems and needs including CWR, DDEX, ISRC, ISWC, and Neighboring Rights.

• Experience in Production Music, and a familiarity with music aggregators and distributors including Source Audio, Netmix, Harvest Media, DSPs, and social media platforms.

• Understanding and application of search engine optimization principles and technical online customer acquisition strategies across both professional entertainment industries and creator markets (UGC).

About us:

At Warner Chappell Music (WCM), we shape the culture of songwriting and champion songs that resonate for generations by creating transformational opportunities for songwriters everywhere. Our people and culture are at the epicenter of our company, and we are looking for team members who share our service-oriented mindset and have a passion for looking after our songwriters.

As the global music publishing arm of Warner Music Group (WMG), we’re a collective band of music lovers, innovative connectors, and relentless supporters of our songwriters and catalog of iconic works. We lead with curiosity, collaborate across departments, borders, languages, and genres, and we’re committed to delivering on the promises we make to each other and to our songwriters.

As the home to 10K Projects, Asylum, Atlantic Music Group, East West, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics, and several other of the world’s premier recording labels, Warner Music Group champions emerging artists and global superstars alike. And our renowned publishing company, Warner Chappell Music, represents genre-spanning songwriters and producers through a catalogue of more than one million copyrights worldwide. Warner Music Group is also home to ADA, which supports the independent community, as well as artist services division WMX. In addition, WMG counts film and television storytelling powerhouse Warner Music Entertainment among its many brands.

Together, we are Warner Music Group: Independent Minds. Major Sound.

Love this job and want to apply?

Click the “Apply” link at the top of the page, or apply directly with your LinkedIn. Applying with LinkedIn will import all of the information you put in your profile, but will still allow you to upload a resume and cover letter.

Don’t be discouraged if you don’t hear from us right away. We’re taking our time to review all resumes, and to find the best people for WMG.

Thanks for your interest in working for WMG. We love it here, and think you will, too.

#LI-Hybrid and #LI-Onsite

Effective October 1st, this position will require being in the office 4 days a week. We believe that an in-office presence is critical for talent development, collabora