Associate Director

You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you'll be doing...

As the Associate Director of Tech Strategy, you will be a key leader in driving the technology strategy for Verizon Business's Next Best Experience (NBx) across all customer and employee-facing channels.

Responsibilities include:

• Strategically leverage Pega CDH and related technologies to enable personalized and relevant interactions that enhance customer loyalty and employee engagement.
• Translate business objectives into actionable technology initiatives focused on delivering the Next Best Experience.
• Oversee the implementation of advanced decisioning capabilities, and integrating innovative AI/ML approaches to optimize all VBG customer interactions.
• Collaborate with cross-functional teams and communicate progress on the program to senior leadership and all program stakeholders.

What we're looking for...

You'll need to have:

• Bachelor's degree or four or more years of work experience.
• Eight or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
• Eight or more years of experience leading technology initiatives impacting customer and employee experiences, with a focus on Next Best Experience or personalization programs.
• Five or more years of experience partnering with business teams (marketing, sales, service) and IT to deliver data-driven personalization solutions.
• Strong expertise and experience in CRM and CDH technologies, particularly Pega CDH, and their application in optimizing Next Best Experience across channels.
• Experience translating business needs into technology roadmaps and manage the implementation of decisioning functionalities.
• Demonstrated solid understanding of predictive and adaptive modeling within Pega CDH for various AI enablement.
• Experience incorporating AI/ML to enhance personalization and engagement within the NBx initiative.
• Strong project and program management experience to drive program timelines and deliverables.
• Strong analytical and problem-solving skills with a focus on improving business outcomes.

Even better if you have one or more of the following:

• Experience in product management, pricing, and promotions, and their technological enablement.
• Experience with agile methodologies.
• Excellent communication skills to convey technical strategies and progress on initiatives to diverse audiences.
• Solid understanding of customer experience (CX) and employee experience (EX) strategies and their application within the Next Best Experience program.
• Experience with MarTech & Sales Tech platforms including Adobe Experience Platform (AEP).

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every even better qualification listed above.

Where you'll be working

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, stock incentive programs, up to 8 company paid holidays per year and up to 6 personal days per year, parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.