Senior Territory Operations Manager (San Francisco)

About the Role

The Courier & Marketplace West team is on a mission to drive sustainable growth and operational excellence across California and the Pacific Northwest. We work on high-impact, data-driven projects tailored to the unique dynamics of each local market-ranging from strategic courier supply initiatives to custom city-specific campaigns. As a Territory Operations Manager, you’ll play a critical role in executing local strategy, solving complex problems, and shaping the future of delivery services in the region.

What You'll Do

• Own day-to-day operational performance across multiple cities within the West territory, with a focus on Courier and Marketplace metrics
• Analyze large data sets to identify performance gaps, build strategic plans, and execute initiatives to close them
• Collaborate closely with Strategic Ops, Legal, City Managers, and Policy to ensure execution is both effective and compliant with local regulations
• Localize national or global strategies by designing and launching city-specific campaigns tailored to unique market conditions
• Identify and resolve systemic issues by coordinating with Tech, Support, and Product to implement scalable solutions

Basic Qualifications

• 2+ years of experience in operations, strategy, consulting, or a fast-paced tech environment
• Strong analytical skills with demonstrated proficiency in SQL and Excel, and the ability to generate insights from data to drive decision-making
• Proven ability to influence cross-functional stakeholders, manage execution of large initiatives, and adapt quickly in dynamic, ambiguous environments

Preferred Qualifications

• Proficiency in data tools such as SQL, Excel, and dashboarding platforms like Tableau; Python is a strong plus
• Experience deploying operational strategies or product rollouts in a multi-city environment, with a focus on experimentation and iteration
• Familiarity with regulatory or policy landscapes in California or the Pacific Northwest, particularly in the gig economy or delivery sector
• Background in consulting, tech startups, marketplaces, or retail operations with a track record of handling cross-functional projects in high-ambiguity environments

For San Francisco, CA-based roles: The base salary range for this role is USD$129,000 per year - USD$143,000 per year.

You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link .

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form .

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.