Director of Implementations (SaaS) (San Francisco)
Arine
Job Description
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Based in San Francisco, Arine is a rapidly growing healthcare technology and clinical services company with a mission to ensure individuals receive the safest and most effective treatments for their unique and evolving healthcare needs.
Frequently, medications cause more harm than good. Incorrect drugs and doses costs the US healthcare system over $528 billion in waste, avoidable harm, and hospitalizations each year. Arine is redefining what excellent healthcare looks like by solving these issues through our software platform (SaaS). We combine cutting edge data science, machine learning, AI, and deep clinical expertise to introduce a patient-centric view to medication management, and develop and deliver personalized care plans on a massive scale for patients and their care teams.
Arine is committed to improving the lives and health of complex patients that have an outsized impact on healthcare costs and have traditionally been difficult to identify and address. These patients face numerous challenges including complicated prescribing issues across multiple medications and providers, medication challenges with many chronic diseases, and patient issues with access to care. Backed by leading healthcare investors and collaborating with top healthcare organizations and providers, we deliver recommendations and facilitate clinical interventions that lead to significant, measurable health improvements for patients and cost savings for customers.
Why is Arine a Great Place to Work?:
Outstanding Team and Culture - Our shared mission unites and motivates us to do our best work. We have a relentless passion and commitment to the innovation required to be the market leader in medication intelligence.
Making a Proven Difference in Healthcare - We are saving patient lives, and enabling individuals to experience improved health outcomes, including significant reductions in hospitalizations and cost of care.
Market Opportunity - Arine is backed by leading healthcare investors and was founded to tackle one of the largest healthcare problems today. Non-optimized medications therapies which cost the US 275,000 lives and $528 billion annually.
Dramatic Growth - Arine is managing more than 18 million lives across prominent health plans after only 4 years in the market, and was ranked 236 on the 2024 Inc. 5000 list and was named the 5th fastest-growing company in the AI category.
The Role:
We are seeking a highly skilled and experienced Implementation Director to join our team at Arine. As Implementation Director, you will play a pivotal role in the successful deployment of Arine's solutions for our clients and building the team and processes that successfully implement at scale. You and your team of implementation project managers will be responsible for leading implementation projects end-to-end, with a special emphasis on data integration and clinical configuration to ensure seamless implementation and client satisfaction. If you are passionate about leveraging technology to transform the healthcare industry and have a strong background in project management and data integration for enterprise SaaS, we want to hear from you!
The ideal candidate for this role has a track record of leading project management functions that deliver excellent results through complex, multi-month implementations, and has done so with companies that scaled through Series B/C.
What You'll be Doing:
Project Management
- Lead end-to-end implementation projects, develop and execute comprehensive implementation plans, ensure clear project objectives, timelines, and deliverables
- Coordinate with cross-functional teams, including sales, product, engineering, and customer support to ensure smooth project execution
- Identify and manage project risks, issues, and dependencies, and proactively identify and implement mitigation strategies
- Monitor and report project progress to stakeholders, including clients and executive leadership
- Collaborate with clients and Arine's data engineers to successfully navigate data integration components of implementation, including ETL set-up
- Conduct data mapping and validation activities, ensuring data quality throughout the integration process
- Troubleshoot and resolve data integration issues, working closely with clients and internal technical teams
- Work closely with client and Arine clinical teams to gather clinical requirements and translate them into platform configurations
- Facilitate timely and successful user acceptance testing (UAT) to ensure proper system functionality and usability
- Provide configuration guidance to clients during the implementation process
- Build and maintain strong relationships with key stakeholders, including clients, internal teams, and external vendors
- Communicate effectively with clients, ensuring their expectations are managed and met throughout the implementation process
- Collaborate with sales and customer success teams to ensure implementation requirements are considered during the sales and expansion process
- Act as a trusted advisor to clients through implementation, providing insights and recommendations based on Arine implementation best practices
- Manage and grow an implementation team that delivers successful, repeatable implementations at scale
- Own and improve Arine's implementation processes in collaboration with Arine's Head of Operations and cross-functional stakeholders
- Proven experience as a leader of project managers or implementation managers in the healthcare or technology industry (start-up and/or enterprise SaaS implementation experience is preferred), with a track record of successfully managing complex, multi-stakeholder projects
- Exceptional communication and interpersonal skills, with the ability to effectively collaborate with both technical and non-technical stakeholders
- Strong analytical and problem-solving abilities, with the ability to navigate and resolve implementation challenges
- Bachelor's degree in a relevant field is preferred; equivalent work experience will also be considered
- Understanding of healthcare data standards and experience with data integration methodologies
- Demonstrated experience with the process of SaaS platform configuration is preferred, especially including knowledge of healthcare workflows and terminology
- Ability to adapt to a fast-paced, start-up environment and handle multiple priorities simultaneously
- An established private work area that ensures information privacy
- A stable high-speed internet connection for remote work
Joining Arine offers you a dynamic role and the opportunity to contribute to the company's growth and shape its future. You'll have unparalleled learning and growth prospects, collaborating closely with experienced Clinicians, Engineers, Software Architects, and Digital Health Entrepreneurs.
The posted range represents the expected base salary range for this position and does not include any other potential components of the compensation package, benefits, and perks. Ultimately, the final pay decision will consider factors such as your experience, job level, location, and other relevant job-related criteria. The base salary range for this position is: $170,000-190,000/year.
Job Requirements:
- Ability to pass a background check
- Must live in and be eligible to work in the United States
All staff at Arine are expected to be part of its Information Security Management Program and undergo periodic training on Information Security Awareness and HIPAA guidelines. Each user is responsible to maintain a secure working environment and follow all policies and procedures. Upon hire, each person is assigned and must complete trainings before access is granted for their specific role within Arine.
Arine is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees are treated with fairness and respect. We do not discriminate on the basis of race, ethnicity, color, religion, gender, sexual orientation, age, disability, or any other legally protected status. Our hiring decisions and employment practices are based solely on qualifications, merit, and business needs. We encourage individuals from all backgrounds to apply and join us in our mission.
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Arine
San Francisco, CA