DIRECTOR PERFORMANCE RELIABILITY (Jersey City)

We are bringing dreams to life through cutting-edge innovation and individualized care, for a healthier future. Do you enjoy thrive in bringing together multi-disciplinary teams to think through and forge a shared path ahead, in service to teammates and patients? Do you enjoy bringing together various sets of data to fuel curiosity and identify actionable insights? The Director of Performance Reliability will play a pivotal role in amplifying the Executive Team’s impact and help drive the business forward. They are a trusted advisor, balancing high-level strategic planning and bring execution rigor. You’ll help translate vision into execution, align stakeholders, and drive key initiatives across North America – all while thriving in a dynamic, fast-paced environment. This is an exciting, hands-on role that has high visibility and impact to the entire executive team – Executive, Medical, Finance, Commercial, Human Resource and Operating.

• Create and manage an executive scorecard to enhance visibility and data-driven decision making on key priorities to move our business forward
• Design and implement real-time performance tracking and output analysis to reinforce a culture of ownership and accountability
• Coordinate and facilitate strategic planning sessions, track progress on OKRs and team goals
• Conduct research, synthesize insights, and prepare briefings or recommendations for executive-level decision making
• Prepare materials for executive meetings and build organizational capabilities in story-telling through data
• Partner and act as key collaborator with regional dyads and home office senior leaders
• Act as a liaison between the executive team and internal / external stakeholders, ensuring timely follow-ups and effective communication
• Help triage and prioritize issues that require Executive attention
• Define and implement an internal organization change management process to unify the voice of our teammates, voice of the patient and voice of the business together
• Translate data-driven findings into actionable insights that improve operational efficiency
• Provide active, hands-on guidance and targeted coaching to address operational performance challenges quickly

Qualifications :

• Bachelor’s degree in Healthcare, Public Health, Economics, Finance, Engineering, Business or related field
• 5+ years or progressive experience in healthcare analytics, business intelligence, operations or roles focused on driving performance outcomes
• Analytic mastery – superior analytical capabilities, enabling identification or trends and execution of data-informed decisions
• Result-oriented – proactive, execution-focused approach with a strong bias for decisive action
• Strong command of Microsoft Office Suite (Excel, PowerPoint, Word) and data visualization (PowerBI, Tableau); ability to build tools a plus.

Knowledge, Skills, and Abilities :

• Demonstrated ability to think strategically while managing complex operational details
• Exceptionally organized, with excellent project management skills and follow-through
• Convey complex information clearly and effectively – both written and verbally
• Exceptional data management and analytic skills
• High emotional intelligence, discretion, and a collaborative, low-ego approach
• High discernment and proactive communication
• Ability to commit to decisive action and recover quickly when plans do not go as expected
• High ability to influence, build consensus and drive engagement
• Must be driven by integrated health care delivery and care deeply about bringing best-in-class care models to serve families in existing and future communities
• Role models a positive and welcoming approach to patient care locally and through the enterprise, at all levels
• Ability to provide leadership to build and reinforce the trust and respect to practice teams, patients, family members, staff, colleagues, external contacts, and others. Able to positively motivate staff in alignment with our values and business needs
• Excellent problem-solving skills, including creativity, resourcefulness, timeliness and technical knowledge related to analyzing and resolving clinical problems
• Sensitivity to needs of culturally and linguistically diverse patient and employee populations
• Committed to upholding IVI RMA’s values in leadership, management and care delivery to set a powerful, mission-driven example to all team members
• Ability and willingness to travel locally, regionally and nation-wide, up to 50% of the time, with overnight stays.
• This job requires use and exercise of independent judgement

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Director Performance • Jersey City, NJ, US