Senior Operations Manager, US&C Financial Services

This is a hybrid role and you must be located in, or willing to relocate, to San Francisco, New York, Chicago or Seattle for the position.
Uber's Global Commerce teams build and manage world class commerce and financial products that support the hyper growth of mobility and delivery across 70+ countries. Our teams focus every day on bringing magical user experiences through innovative technology, facilitating the movement of billions of dollars between our spenders and earners, while executing a world-class risk program that proactively stops fraud in its tracks.
About The Role
In this role, you will balance done and perfect as a Senior Operations Manager in the Financial Business Group, focused on growing a suite of consumer financial services products including stored value, cards and exploring newer opportunities that span loyalty, international money movement and use of blockchain technologies. In this role, you will define and operationalize our consumer growth strategy for financial services, set internal and external financial targets, monitor portfolio performance and work cross functionally with our product, engineering, design, legal, marketing, business ops and finance stakeholders to ensure its success.
An ideal candidate has significant experience in scaling consumer financial services products from 0 to 1 across similar marketplaces, large tech-forward financial services companies or fintechs, coupled with a strong understanding of the US and Canada market.
What You'll Do

• Operationalize and scale Uber's current and future consumer financial services products, including developing business cases and executing growth strategies across our US and Canada markets.
• Deeply understand spender needs related to financial services and market trends by spending time with these users, building business cases that successfully go from opportunity to a product that spenders across our marketplace use
• Collaborate closely with our UXR, design, product and customer support teams to go deep in understanding the voice of our consumers
• Own the P&L and use your experience and business acumen to support our core Mobility and Delivery businesses towards its growth ambitions. You'll deeply understand tactical and strategic levers to grow the business and establish financial targets that incorporate both short and long term goals.
• Monitor and improve key consumer growth metrics such as Active Users, ARPU, CAC, Retention, and core Profitability KPIs. Proactively identify and implement new user engagement and program scaling strategies.
• Work closely with other external industry partners (e.g. banks, fintechs etc.), and internal cross-functional teams including our data science teams, legal and compliance, risk & fraud, finance, accounting etc. to ensure we maximize portfolio success in service to our spenders across Uber's marketplace.
  

Basic Qualifications

• Bachelor's degree
• 5+ years of experience in banking, fintech directly related to consumer growth products or consulting / strategy experience supporting similar initiatives directly related to scaling consumer products at a company with Uber's scale
• Domain expertise in consumer financial services - this involves operating, managing the P&L or owning a portfolio of consumer financial services products at scale, along with knowledge of underlying capabilities (operational and tech) at competitors, fintechs and / or traditional banks
  

Preferred Qualifications

• Motivated self-starter that can work independently in a fast-paced and ambiguous environment.
• Proven track record of implementing growth strategies that led to tangible business outcomes
• Excellent analytical and structured thinker - you connect the dots between data, can understand the big picture and gut check every number you see
• Exceptional storytelling abilities. A strong communicator with an ability to craft a story out of very few as well as billions of data points
• An ability to synthesize information quickly, distill key takeaways, and weave insights into a compelling story that clarifies and inspires
• An ability to influence and lead by building deep relationships across our broad organization, foster a collaborative work environment, and understand problems from diverse perspectives. Humility and empathy are critical to success in this role
• High standards and a bias toward action. You find context and information you need through relationships across the organization, you push for clarity and delivery, and you hold a high bar from your contributions and those of the people you work with
• Grit and perseverance. You're passionate about a challenge and push yourself to persevere while staying organized and on top of various tasks that come your way
• SQL & Excel / data management skills
  

For Chicago, IL-based roles: The base salary range for this role is USD$116,000 per year - USD$128,500 per year. For New York, NY-based roles: The base salary range for this role is USD$129,000 per year - USD$143,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$129,000 per year - USD$143,000 per year. For Seattle, WA-based roles: The base salary range for this role is USD$116,000 per year - USD$128,500 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link For Chicago, IL-based roles: The base salary range for this role is USD$116,000 per year - USD$128,500 per year. For New York, NY-based roles: The base salary range for this role is USD$129,000 per year - USD$143,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$129,000 per year - USD$143,000 per year. For Seattle, WA-based roles: The base salary range for this role is USD$116,000 per year - USD$128,500 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link #J-18808-Ljbffr