Head of Change Management

Head of Change Management

Corporate Function Program Management Office (CFPMO)

Full-Time

Boston, MA or Springfiield, MA

The Opportunity

The Corporate Function Program Management Office (CFPMO) is seeking an experienced change management leader to lead the evolution of our project-related change management practice and lead  change management across the Corporate Function project portfolio.  This role will also play a key role in evolving a Change Management Center of Excellence (CoE) construct within MassMutual to support strategic transformation, enhance change readiness, and through projects, enable the successful implementation of major business initiatives with high engagement and adoption.

In this highly visible role, you will report directly to the Head of the CFPMO and lead the Change Management Team, whose mission is to promote high adoption and low change resistance for MassMutual transformation efforts across the project portfolio, reducing costs and improving the delivery of value. ​

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The Team

The CFPMO was established to oversee the execution of initiatives across Corporate Finance, Enterprise Risk, Investment Management, Law, and HR & Employee Experience, as well as define and own project management standards across the company. The team is focused on creating more visibility into this work, while enabling improved prioritization, collaboration, and execution.  ​

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We are a team of self-starters who enjoy solving complex business problems, with proven track records of excellence in project management and the ability to quickly put structure in place to manage work in dynamic, complex environments. We’re also striving to create an authentic environment where people are inspired, encouraged, and motivated to succeed together. ​

The Impact

As the Head of CFPMO Change Management , you will be responsible for the following: ​

Strategic Change Management Leadership

• Lead Change Management Team (CMT) for MassMutual’s Corporate Function project portfolio including strategy and workplan development

• Determine and implement the change management strategy for projects and programs that range in scope from tactical to implementing a target operating model for key company functions.

• Evangelize Change Management’s mission and vision across in-scope functions and the broader organization

• Facilitate a Change Management Center of Excellence for use and reference by the broader MassMutual project delivery community

• Align change management practices with overall business strategy

Capabilities & Knowledge Capital

• Define and own standards and enablers for change management processes including stakeholder analysis, organizational readiness, change impact assessment, communications, field engagement, training, internal group capability building, PM training, methods and tools, and vendor management

• Oversee domain owners for stakeholder and field engagement, training and impact assessments within the eventual CoE

• Produce and promote value metrics focused on projects, CMT capabilities, stakeholder engagement and methods and tools to demonstrate effectiveness of change management

• Drive forward enhancements and continuous improvement across change management domains, tailoring approach to MassMutual and the specific needs of in-scope functions

Project Engagement & Support

• Engage Corporate Function leaders, project sponsors and the project management community to provide coaching, mentorship and role-based training on change awareness, understanding and skills building

• Own CMT team disposition and resourcing of change professionals across programs and projects based on complexity including the mix of employee to contingent team members

• Enforce quality control and accountability for change management standards, methods and tools across the project portfolio

The Minimum Qualifications

• Bachelor's degree ​

• 10+ years of experience leading large strategic or transformational changes in large, complex financial services companies

• Strong executive presence and communication skills, with the ability to influence across stakeholder groups

• Well-versed in Change Management methodologies, tools, and best practices along with proven successful track record of implanting these standards

• Exceptional leadership and influence capabilities along with strong facilitation and training skills

• Comfortable being the primary spokesperson for change

• Ability to manage a team of change resources, as well as a network of Change Champions and Sponsors

• Committed to visible, active participation in the Project Management process

The Ideal Qualifications

• 5+ focused on change management discipline with experience in insurance, wealth management and distribution

• Prosci certification or equivalent ​

• Agile/Waterfall project management experience ​

• Robust knowledge and experience with best practices, especially related to communications, training and overall user engagement throughout the project process

What to Expect as Part of MassMutual and the Team

• Regular meetings with the CFPMO

• Focused one-on-one meetings with your manager

• Access to mentorship opportunities

• Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Group

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MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.