Senior Patient Coordinator

Optum CA is seeking a Senior Patient Coordinator to join our team in Lakewood, CA. Optum is a clinician-led care organization that is changing the way clinicians work and live.

As a member of the Optum Care Delivery team, you’ll be an integral part of our vision to make healthcare better for everyone.

At Optum, you’ll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. Here, you’ll work alongside talented peers in a collaborative environment that is guided by diversity and inclusion while driving towards the Quadruple Aim. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together.

This position is full-time, Monday – Friday. Employees are required to work our normal business hours of 8:00am – 5:00pm PST. It may be necessary, given the business need, to work occasional overtime. Our office is located at 5750 Downey Avenue, Lakewood, CA, 90712.

This will be on-the-job training. The hours during training will be 8:00am – 5:00pm PST, Monday – Friday.

Primary Responsibilities:

Job Responsibilities include but not limited to:

• Coordination of discharge plan for patients being discharged from hospitals/facilities. This is working on site position.
• Coordination with hospital and Optum CM to facilitate/expedite patient discharge in a timely and/appropriate manner.
• Arrangement of skilled nursing facility bed (SNF) for patient discharge to SNF.
• Arrangement of home health, durable medical equipment-oxygen, walkers, wound supplies, feeding supplies and other DME related needs.
• Arrangement and authorization of ambulance/ other transportation needed.
• Arrangement of dialysis chair time.
• Co-ordination of all post discharge appointments include post discharge visit with PCP and specialist appointment.
• Communication of discharge plan to patients, families and/hospital CM’s.
• Entry of all authorizations and documentation in CUR/other platforms as needed.
• Other duties as assigned.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications:

• High School Diploma / GED OR equivalent years of experience
• Must be 18 years of age OR Older
• 3+ years of experience in Healthcare setting (doctor’s office or acute care setting)
• 1+ years of experience with Medical terminology, CPT and ICD-10 coding
• Experience with computers and Windows based programs including the ability to work with multiple computer platforms simultaneously
• Ability to work our normal business hours of 8:00am – 5:00pm PST. It may be necessary, given the business need, to work occasional overtime

Preferred Qualifications:

• Basic understanding of managed care principles

Soft Skills:

• Excellent communication verbal and written
• Excellent organization and customer service skills
• Detail-oriented

The hourly range for this role is $19.86 to $38.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

OptumCare is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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