DIRECTOR, RETAIL FOOD SERVICE (Buffalo)

Location:

Salary: 80,000-85,000

At over 300 college & universities around the country, Chartwells Higher Education is re-inventing the on-campus dining experience. We are challenging the norm and setting new standards by investing in high-tech, food-infused social spaces that bring people together to promote meaningful relationships and interactions. We are food-forward difference makers, bound together by a desire to feed hungry minds and prepare students for success.

We are seeking hungry, humble and smart associates who are looking to join and grow with a diverse organization. We invite you to start your career journey with us and look forward to hearing from you.

Job Summary

Bring Your Leadership to Campus Life - Become the Director of Retail Food Service at Western Washington University!
Are you passionate about delivering exceptional food experiences? Ready to shape the future of campus dining? Chartwells Higher Education is looking for an innovative and driven Director of Retail Food Service to lead our vibrant retail dining operations at Western Washington University.

In this exciting role, you'll oversee multiple high-volume, fast-paced food venues - including national brand concepts - at one of Washington's most beautiful and dynamic university campuses. From managing teams to crafting standout customer experiences, you'll play a key role in transforming how students, faculty, and visitors connect through food.

Why Join Us?

• Be a key leader at a forward-thinking institution that values creativity, inclusion, and community.
• Work with a supportive and mission-driven team in a stunning Pacific Northwest setting.
• Gain access to growth opportunities within Compass Group, the global leader in foodservice management.
• Make a real impact on the daily lives of students through food, service, and hospitality.

What You'll Do:

• Lead and inspire a team of managers, supervisors, and frontline associates across multiple retail locations.
• Ensure top-tier food quality, customer satisfaction, and brand excellence in every location.
• Manage financial performance and reporting - driving results while upholding quality and value.
• Foster a positive, engaging culture through recruitment, training, and team development.
• Maintain high standards in food safety, sanitation, and compliance with client and company policies.
• Collaborate on marketing efforts - including social media updates and promotional programs - to keep the campus community excited about dining.
• Support innovation and continuous improvement across operations.

Preferred Qualifications:

• B.S. Degree in Food Services Technology/Management or related field; or A.A. Degree plus four years of directly related experience preferred
• Five to seven years of direct foodservice operational management experience with inventory and purchasing knowledge and control
• Strong knowledge of food trends with a focus on quality, production, sanitation, food cost controls, and presentation
• Previous P&L accountability or contract-managed service experience is desirable
• Strong supervisory, leadership, management and coaching skills
• Strong communication skills, both written and verbal
• Ability to communicate on various levels to include management, client, customer and associate levels
• Excellent financial, budgetary, accounting and computational skills
• Proficient computer skills to include; various computer programs, Microsoft Office programs, e-mail and the Internet
• ServSafe Certified

Apply to Chartwells Higher Education today!

Chartwells Higher Education is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Chartwells Higher Ed maintains a drug-free workplace.

Associates at Chartwells Higher Ed are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information

Req ID: 1420077

Chartwells Higher Education

JESSICA BARRICK

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