AVP Financial Advocacy

Overview Providence is seeking an enterprise Associate Vice President of Financial Advocacy.

This hybrid role involves regulatory compliance, legal coordination, strategic decision‑making, and leadership across the system.

Key areas include financial assistance, financial counseling, and health equity.

The candidate will manage the enterprise‑level state and federal regulatory compliance, streamline operations, and lead automation initiatives for caregivers and patients.

Responsibilities Oversee uninsured and charity internal and external audits, acting as the subject matter expert for IRS audits concerning 501(r) requirements.

Develop and maintain a high‑performance team by ensuring staffing levels meet budget, training staff, certifying them, and empowering them to achieve performance and quality targets, creating career ladders as appropriate, and ensuring compliance with all applicable laws and regulations.

Resolve escalated issues, including CMS, other regulatory bodies, legal, clinical, or patient experience matters.

Oversee departmental budgets within leadership scope, including participation in budget development, approval responsibility, and ongoing monitoring for productivity and cost compliance.

Ensure the development of standard educational materials to meet state and federal requirements.

Develop System and state Charity Care/Financial Assistance policies, procedures, and processes in coordination with revenue cycle, finance, reimbursement, legal counsel, and other stakeholders.

Lead the annual review of AGB calculations, update charity policies, plain‑language summaries, and AGB definitions, update hospital information systems, and post charity policies per state regulations.

Participate in reviewing uninsured discounts with Corporate Reimbursement and Finance.

Coordinate, facilitate, administer, and improve internal and external communication programs and initiatives involving patient registration, financial assistance, billing, reputation management, compliance, and culture.

Strategic Visionary Set strategy and standards for Financial Assistance and Financial Advocacy programs across all Providence ministries.

Lead proactive internal auditing to ensure adherence to all federal and state regulations, including IRS 501(r) compliance.

Regulatory Expert Collaborate closely with Providence Legal and outside counsel to maintain policy compliance and interpret new or draft regulations.

Act as an internal and external SME on complex, high‑risk regulatory matters that impact reputational risk.

Operational Leader Oversee Patient Financial Counseling functions, including the insourcing of the Medicaid eligibility program and vendor strategy.

Set strategic and performance goals for the departments, monitor results, and drive process improvement.

Innovation Driver Lead and participate in innovation and automation initiatives to improve caregiver workflow and patient experience.

Collaborate with Data & Analytics to build PowerBI reports for monitoring processes and overall compliance.

Team Builder Develop and maintain a high‑performance team, ensuring staffing levels meet budget, and staff are fully trained, certified, and empowered to achieve performance and quality targets.

Foster a culture of compliance, continuous improvement, and professional development within the team.

Change Manager Ensure timely and appropriate communication to employees, patients, and stakeholders about organizational changes.

Actively manage employee engagement and morale during periods of profound organizational change.

Qualifications Educational Background

Bachelor’s Degree in a relevant field; Master’s Degree in Business Administration, Healthcare Administration, Public Administration, or a related field preferred.

Experience

Minimum of 10 years of experience in a revenue cycle leadership role, with at least 10 years in revenue cycle, financial assistance, and/or financial advocacy operations, and 5 years in state or federal regulatory matters.

Skills

Strong demonstrated ability to build relationships and coordinate with Chief Executives and Division CFOs on AG and regulatory matters.

Leadership

Effective leadership, organizational skills, and a high degree of initiative.

Knowledge

In‑depth knowledge of state and federal regulations and third‑party contracts pertaining to healthcare reimbursement and collection processes.

Benefits Comprehensive benefits package including a retirement 401(k) plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, paid parental leave, vacations, holidays, health issues leave, voluntary benefits, wellness resources, and more.

Access to a diverse and inclusive workplace where all voices are heard and valued.

Opportunities to work with a large, dynamic organization serving over 50 hospitals and 1,000 clinics across multiple states.

Pay range

$85.56 - $152.95 per hour (base).

Additional compensation may include shift differentials, standby/on‑call, overtime, premiums, extra shift incentives, or bonus opportunities. #J-18808-Ljbffr