IT Manager, Infrastructure Services

Job Description: The IT Manager, Infrastructure Services, will be responsible for IT workflow management across all areas of IT Operations, including incident and problem management, change management, service requests, lifecycle and asset management, configuration management. The individual will be responsible for maximizing the utilization of technology and available resources to achieve financial expectations. This individual will lead and manage a team responsible for data center infrastructure, including servers, networks, cloud, AI\ML, business applications and databases for the entire Saab, Inc. enterprise. This position requires close partnership with the IT Support Team, IT Security Team and the Business Systems Team to plan, design, support, and operate the IT Infrastructure in a secure and efficient manner to meet the continuously changing demands of the businesses. This is a hands-on position. Responsibilities Work closely with Information Technology professionals within the company to ensure hardware is available for projects and working properly. Account for project challenges on constraints including risks, time, resources, and scope. Project management teams to successfully monitor the progress of initiatives. Provide detailed specifications for proposed solutions. Define clear goals for all aspects of a project and manage their proper execution. Document and monitor requirements needed to institute proposed updates. Research emerging technology, competitive threats, deficiencies, and industry and market trends to assist in product development and/or operational support activities. Assist in developing technology recommendations, based on business relevance, appropriate timing and deployment complexity. Prepare plans for development and installation of data center according to present and future requirements. Monitor all software and hardware products and ensure compliance with Data Center standards and Compliance. Administer installation and maintenance of organization data center. Monitor all activities related to analysis and deployment of applications. Supervise designing and evaluation of all server systems according to measurement of process. Perform troubleshoot on data center, identify issues, and assist in timely resolution of same. Ensure adherence to all established guidelines and management practices for employees. Coordinate with various departments and perform integration of critical systems into infrastructure. Coordinate with IT, enhancement and business teams and develop strategies to ensure the achievement of data center capacity. Maintain expert knowledge on all applications and their use on systems for various critical systems. Ensure client satisfaction and provide an optimal level of customer services for various departments. Maintain effective professional relationships with IT relationship managers. Maintain expert knowledge on all business procedures associated with assets and capacity. Monitor all functional resources required for growth and ensure appropriate working. Compensation Range: $128,800-$167,400 The compensation range provided is a general guideline. When extending an offer, Saab, Inc. considers factors including (but not limited to) the role and associated responsibilities, location, and market and business considerations, as well as the candidate's work experience, key skills, and education/training. Skills and Experience: Qualifications Bachelor’s degree in related field preferred or 10 years of experience 5 years of supervision Ability to get secret clearance Experience developing KPIs Ability to work well under pressure with time restraints Ability to adapt to new technology\solutions in a timely manner Strong leadership, communications (oral & written), organizational and delegation skills Current understanding of best practices regarding system security measures Positive outlook in meeting challenges and working to an elevated level Professional experience working with and analyzing computer hardware and software Extensive knowledge and experience working with various operating systems Strong experience with M365, Azure and other Cloud solutions Strong experience with Virtualization Strong knowledge with DR\BC concepts Experience in Networking Experience with NetApp\Pure Storage SANs Experience building AI\ML environments Knowledge of SQL and other Databases Knowledge of reporting solutions like PowerBi Knowledge of Data Lake and Data Warehouse Knowledge of Zero Trust, ISO, NIST and CMMC security frameworks Knowledge of scripting and automation Citizenship Requirements: Must be a U.S. citizen. Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. Drug-Free Workplaces: Saab is a federal government contractor and adheres to policies and programs necessary for sustaining drug-free workplaces. As a condition of employment, candidates will be required to pass a pre-employment drug screen. Benefits: Saab provides an excellent working environment offering professional growth opportunities, competitive wages, work-life balance, business-casual atmosphere and comprehensive benefits: Medical, vision and dental insurance for employees and dependents Paid time off including: minimum of 3 weeks vacation, 5 floating holidays, 8 designated holidays, parental leave, personal illness, bereavement, jury duty, long-term and short-term disability 401(k) with immediate vesting on employer match Tuition assistance Student loan assistance Wellness account, Care.com subscription and employee assistance programs Employee stock purchase program with employer match About Us: Saab is a leading defense and security company with an enduring mission, to help nations keep their people and society safe. Empowered by its 19,000 talented people, Saab constantly pushes the boundaries of technology to create a safer, more sustainable and more equitable world. In the U.S., Saab delivers advanced technology and systems, supporting the U.S. Armed Forces and the Federal Aviation Administration, as well as international and commercial partners. Headquartered in Syracuse, New York, the company has business units and local employees in eight U.S. locations. Saab is a company where we see diversity as an asset and offer unlimited opportunities for advancing in your career. We are also a company that respects each person’s needs and encourage employees to lead a balanced, rewarding life beyond work. Saab values diversity and is an Affirmative Action employer for protected veterans and individuals with disabilities. Saab is an Equal Employment Opportunity employer, all qualified individuals are encouraged to apply and will be considered for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, age, veteran, disability status, or any other federal, state, or locally protected category.